Product Operations Manager (Credit Crads)

We’re looking for a Product Operations Manager (Credit Cards) to make sure our Cards product runs as a reliable, scalable production system — across processes, releases, vendors, and incidents.

This is a senior role for someone who combines product thinking with operational excellence. Your job is to reduce firefighting, increase shipping confidence, and make execution predictable in a product where money, contracts, and customer trust are always on the line.

Credit Cards / RCLs / CL is one of our key product areas, already serving 500k+ clients in the Philippines and continuing to grow fast. As the product scales, the amount of operational work grows with it — and today much of that work is either handled inconsistently or falls into a lower priority bucket.

We need a dedicated owner who will build sustainable product operations for the Credit Cards area: bring structure where ownership is fragmented, take some areas directly into ownership, and drive cross-functional work with Back Office, Support, vendors, Legal, Risk, and Compliance.

Business problem we solve

The product suffers from production incidents, operational gaps, and vendor/process friction, leading to firefighting, slower releases, and pain.

We lack a single owner for operational readiness on the product team side (not on the BO/CS side), so changes ship “technically ready” but not ready across other areas.

About the Team

You will work closely with Product Delivery, Ops / Support, Legal, Risk / Compliance, vendors, and Back Office stakeholders.

On the product side, the team currently includes 2 Product Managers and 2 Analysts. The setup is still evolving, the analytics function is also being strengthened, and engineering resources are available through shared prioritization.

This role requires a strong connection with the team and stakeholders, so fully remote work without travel is likely to be much less effective - so the ideal option would be relocation to Manila.
Another good option is a hybrid format with regular business trips — at least 3 visits per year for a couple of weeks.

This role requires a strong connection with the team and stakeholders, so fully remote work without travel is likely to be much less effective.

What you will own

• End-to-end product operations for Credit Cards

• Product incidents: from triage and root cause to permanent fixes and prevention

• Operational sign-off for changes impacting rates, fees, agreements, installments, customer communications, and support processes

• Cross-functional execution across Ops, Support, Risk, Legal, Tech, and vendors

• Processes, escalation rules, and practical fixes for the biggest operational pain points

• More predictable releases and a more sustainable operating model as the product scales

What we expect

Next 3 months

• Implement a single incident flow: triage → severity → ownership → postmortems → prevention backlog

• Introduce release readiness + ops sign-off for changes affecting rates / fees / contracts / installments / customer comms

• Fix 2–3 biggest operational pain points (e.g. plastic card orders and cross-channel demand planning)

Next 6–9 months

• Remove 70–80% of operational escalations from the Head of Cards and PMs

• Make cross-functional releases predictable through phased rollouts, rollback plans, and post-release monitoring

It's a nice match if you have

• 5+ years of experience in product operations, platform operations, delivery, or project management

• Proven experience owning incidents and production changes where money and customer trust are on the line

• Strong experience in complex cross-functional environments, including work with Legal, Compliance, Risk, Support, vendors, or Back Office

• Ability to say “no”, block launches when needed, and drive cross-functional execution without excessive coordination overhead

• Strong ownership, communication, prioritization, and decision-making

• Maturity, good judgment, and the ability to drive issues to resolution while holding deadlines in a fast-moving environment

What would be a strong plus

• Experience in fintech, cards, lending, credit products, or other regulated environments

• Experience building or improving product operations in a scaling product

• Experience with incident management, release readiness, and cross-functional launch processes