Head of Customer Success Partnership

We are looking for a Head of CS Partnership Team to lead the Customer Success strategy for Sumsub’s global partner ecosystem. This role is an exciting opportunity to build and scale the standards, processes and team responsible for helping our partners succeed in production, grow revenue and deliver consistent value across regions, while staying closely involved in key partner operations, escalations and growth opportunities.

What You Will Be Doing:

• Lead and develop Sumsub’s CS Partnership function, combining strategic ownership with hands-on involvement in key partner topics.

• Manage a small team of Customer Success Partnership Managers, including role clarity, coaching, performance management and capacity planning.

• Stay closely involved in partner operations, including production performance, adoption, escalations, expansion opportunities and partner health.

• Build and improve practical processes for partner onboarding, production support, engagement models, expansion flows and partner-related CRM standards.

• Act as the key Customer Success point of contact for partner-related initiatives, working closely with regional CS teams across all markets.

• Partner with Sales, Product, Engineering, Marketing, Operations and Finance on partner growth, technical escalations, reporting, billing and commercial topics.

• Track partner performance, health, revenue impact and risks, using insights to improve how we support and grow partnerships globally.

About You:

• Strong experience in Customer Success, Partner Success or Account Management leadership, ideally in B2B SaaS, fintech, compliance, identity verification, fraud prevention or another complex technical environment.

• Proven experience managing and developing small or medium-sized teams while staying hands-on with customers, partners or key accounts.

• Experience working with partners, enterprise customers or indirect revenue channels across multiple regions.

• Strong commercial mindset, with the ability to identify expansion opportunities, support upsell and cross-sell motions, and align partner growth with business goals.

• Excellent cross-functional stakeholder management skills, with the ability to work closely with Sales, Product, Engineering, Operations, Finance and regional leadership.

• Strong analytical and process-building mindset, including experience with CRM workflows, reporting, partner health metrics and scalable operating models.

• Confident communication style, strong ownership and the ability to manage complex escalations in a structured, calm and business-oriented way.

What We Offer:

• Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.

• True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.

• Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.