Community Manager

We are currently expanding our team and looking for a Community Manager to strengthen our community engagement and influencer partnerships.

 
Important: We are unable to work with candidates residing in Russia and Belarus.

 Responsibilities

• Regular interaction with players: answering questions, providing support, primarily on Discord.

• Handling negative feedback: responding to complaints and criticism professionally, turning conflicts into constructive dialogue.

• Maintaining and developing relationships with current influencers and attracting new ones.

• Collecting player feedback, running surveys, and preparing regular reports for the development team.

• Supervising the Discord moderation team.

• Organizing AMA sessions, contests, challenges, community events, and activities that stimulate UGC.

• Analyzing the effectiveness of community initiatives: measuring engagement, growth, and impact, and preparing suggestions for improvements.

 Requirements

• Minimum 2 years of experience as a Community Manager in game development.

• Strong command of written English.

• Passion for games and a solid understanding of the gaming industry and trends.

• Experience in administering and growing Discord servers: setting up channels, roles, bots, moderation, and organizing activities.

 Nice to Have

• Experience working with influencers and streamers.

• Knowledge of meme culture and the ability to use it organically.

• Good spoken English.

• Familiarity with AI tools.
  

 Soft Skills

• Strong interpersonal skills: ability to connect with different people, sense the mood of a conversation, and resolve conflicts without taking negativity personally.

• Flexibility and adaptability to changes.

• High level of self-organization, responsibility, and attention to detail; ability to manage multiple tasks without sacrificing quality.

• Proactivity: readiness to suggest new formats of interaction with players and influencers.

What we offer : 

• Employment under the Armenian Labor Code or a remote contract (excluding candidates from Russia or Belarus).

• Official salary, 21 vacation days + 3 additional paid days off.

• 100% paid sick leave.

• Health insurance (DMS) from day one for those employed in Armenia.

• Workshops, internal lectures, gifts, and company events.