Communications Operations Manager

We’re looking for Communications Operations Manager to join our Engagement team: the team shaping how Salmon communicates with its customers across every touchpoint — push notifications, SMS, email, and beyond. Our mission is to ensure that every message feels timely, relevant, and meaningful, supporting customers at the right moment in their journey.

The main focus for the role: сentralize ownership of notifications to streamline execution, reduce cross‑team overhead, and improve the consistency and quality of user communications.

Key responsibilities

• Intake requests from product teams, clarify requirements, and run the full notification setup cycle — from task definition to launch

• Manage templates in Git: create them, verify configuration correctness, validate priorities

• Assign tasks to designers for email templates, write specs for analysts on SQL queries, verify copy with copywriters

• Independently write basic SQL queries for simple cases

• Work on notification strategies: improve existing ones, design new ones

• Monitor deliverability and send-cost metrics, respond to anomalies

• Provide support in the notification-support channel — consultations and incident triage

• Additional: build and prioritize the backlog of improvements for notification-service and the mobile app

Requirements and expectations

• Experience with messaging or notification systems (push, email, SMS), or a basic understanding of how such systems work

• Git at basic level – commits, pull requests, and config reviews

• Basic SQL — sufficient for writing simple queries

• Ability to structure requirements and delegate tasks to design, copyrwiting and analytics teams

• Attention to detail: templates, priorities, texts

• Self-direction and willingness to be the single point of contact for all notification-related questions

• Readiness to learn and adapt to new systems and instruments

Optional, but nice to have:

• Experience with deliverability metrics (delivery rate, open rate, bounce rate)

• Experience with Jira and backlog management

• Advanced SQL

• Experience with CDP / Marketing CRM platforms (e.g. OneSignal, Customer.io Platform: Automation, Data, Content Creation , CleverTap, Braze, RudderStack)

  Why would it be cool to work with us?

  What we create

• Modern banking services for millions of Filipinos

• Cutting-edge solutions based on the best world practices and AI implementation

• Licensed neobank aiming to be a unicorn and leading fintech in the fast-growing region of Southeast Asia

• A business capable of raising over $300MM from the ADQ (the sovereign wealth fund of Abu Dhabi), World Bank Group and other investors despite the challenging market

• An environment that allows you to launch new products in 3-4 months

• A basis for expanding into new markets all over the world

What we offer

• Passionate international team spanning the globe

• Rapid professional growth. Merit (and merit only) rules the day

• Reward for performance and long-term success of Salmon

• Fast track to grow internationally

• New office in Manila, Philippines

• Relocation support for eligible candidates

• Medical insurance, health and wellness benefits

• Program of events and activities both online and in person