Senior Technical L1-L2 Support Consultant

What We Offer:

• Attractive compensation level corresponding to your contribution to the company

• Remote work with flexible scheduling, allowing you to find a balance between professional and personal life

• Join a team of professionals where collaboration and knowledge sharing thrive

• Work with cutting-edge tools and technologies

• In our company, data is not just numbers. We make decisions based on analysis and strive for continuous process improvement

• Opportunity to work with international teams and clients

 Key Responsibilities:    

• Manage support requests and troubleshoot system incidents in a multi-tier technology stack.

• Debug and resolve issues related to data processing, system integration, and service interruptions.

• Conduct root cause analysis and collaborate with engineering teams for long-term fixes.

• Support internal users, ensuring timely resolution of issues.

• Develop scripts in Python and Bash for automating monitoring, alerting, and debugging.

• Write scripts and self-service tools for incident resolution.

• Optimize existing scripts and code for improved performance.

• Ensure the reliability and stability of C++ and Python pipelines.

• Implement monitoring solutions for proactive problem detection.

  What We Expect:

• At least 5 years of relevant experience with Python

• Experience with SQL (query writing, troubleshooting)

• Knowledge of Bash scripting and ability to write automation tools

• Strong understanding of Linux systems (administration, CLI tools, troubleshooting)

• Knowledge of networking technologies and service interactions in Unix environments

• Understanding of Kubernetes and container infrastructure (preferred)

• Experience with ticketing systems, Slack-based support, and email troubleshooting

• Strong communication skills

• Ability to work effectively in a fast-paced environment

• English language proficiency - B2 (Upper-Intermediate)