Support Engineer

Coinspaid is looking for an IT Support Engineer who will be responsible for maintaining and developing the back office infrastructure and other important operations in the corporate environment. This person will be one of the contact persons for interaction with the production departments and end employees of the company, will be responsible for the integration, configuration, support and maintenance of various external and internal systems. This person will also mentor and train fellow team members as well as our employees on the use of internal and external services.

Responsibilities:

• Design \ implementation \ administrating \ using: 

1.  Google Workplace; 

2.  MDM system for: MacOS, iOS;

3. Password manager system.

• Preparation of instructions and documentation for team and company employees

• Transferring knowledge, mentoring and coaching team members and our employees

• Problem-solving & incident investigation

• Administrating \ using, of many different external saas services

• Administration of access to systems

• Management of the company’s IT assets

• Remote support for employees with hardware and software issues

Requirements:

• Strong knowledge and work experience in administering google(g-suit) workspace (Email, DNS, Black lists, backup & etc google services)

• Excellent experience in administering users OS: MacOS

• Power user understanding of working principles of Atlassian products: JIRA, Confluence, etc

• Experience in administering MDM systems

• (Optional) Task automation, good knowledge of programming languages: bash, PowerShell, python & etc

• Good communication verbal and writing skills with users and colleagues

• System approach to accomplishment of tasks

• Proactive attitude at work

• Clear understanding of business requirements

• High level of self-organisation and responsibility

• System approach to developing services and work

• Fluent Russian and English proficiency at B1–B2 level 

Nice to have:

• Experience in automation of work (Develop custom scripts, bash, PowerShell, python, etc)

• Experience in administering AWS services for back-office activities