Technical Support Engineer

We are looking for a Technical Support Engineer with strong problem-solving skills, attention to detail, and excellent communication abilities. In this role, you will provide technical and informational support to clients, monitor transactions, and work closely with internal teams to resolve issues related to payment processing.

About Unipesa
Unipesa is a Dubai-based development company specializing in B2B2C solutions for payment services across the Middle East and Africa (MEA) region. We integrate with local and global payment methods, connect payment agents to service providers, and build communication solutions that enable customer engagement across SMS, messaging apps, and more.

Role Purpose
The primary focus of this role is to ensure smooth operation of client payments, resolve technical issues, and provide first-class support for Unipesa’s clients and partners.

Key Responsibilities

• Handle non-standard situations related to payment system operations and integrations.

• Monitor client transaction flows, identify and resolve technical errors in payment processing.

• Work with Jira to manage internal tasks and collaborate with other departments.

• Provide technical and informational support to clients via chat, email, and messengers (e.g., Telegram).

• Prepare reports and perform payment reconciliations when necessary.

What We Expect from You

• Preferred experience working in a bank, payment system, or fintech company.

• Solid technical skills and understanding of APIs, e-commerce, and fintech concepts.

• Basic SQL knowledge (e.g., performing table joins).

• Familiarity with Jira, Confluence, Postman; confident user of MS Office.

• Excellent communication skills, client-oriented mindset, and proactivity.

• Fluent written and spoken English (Upper-Intermediate or higher).

What’s in it for you?

• Opportunity to work in a growing fintech company with ambitious goals.

• Hands-on experience in payment technologies and client-facing support.

• Collaborative environment with cross-functional teams.