Senior Business Analyst [KYC]

We are looking for an experienced Business Analyst to join our KYC team at Plata.

KYC at Plata is more than a regulatory requirement — it is how we build trust, prevent fraud, and enable fast, secure access to financial products. In this role, you will focus on structuring and formalizing the identity verification and onboarding logic behind the product. You will gather and analyze requirements from product, risk, and compliance stakeholders, translate them into clear system specifications, and ensure accurate implementation across engineering teams.

Working at the intersection of business and technology, you will help scale the identity infrastructure that supports multiple financial products and a rapidly growing customer base — ensuring consistency, traceability, and operational reliability across all KYC processes.

Challenges that await you:

• Lead the analysis and optimization of KYC configurations to improve fraud detection efficiency and approval rates

• Design and refine decisioning logic, balancing automated flows and manual review processes

• Define and evolve case creation frameworks for manual validation and exception handling

• Own and interpret key KYC performance and quality metrics (approval rate, false positives, manual review share, precision, recall)

• Perform deep, independent data analysis using SQL to identify structural bottlenecks and weaknesses in KYC flows

• Drive improvements in cross-team operational processes (e.g., workload redistribution, review workflows)

• Translate regulatory, fraud, and operational requirements into clear, structured business specifications

• Act as a key analytical partner for product, operations, analytics, and engineering teams

What makes you a great fit:

• Strong SQL proficiency and solid understanding of database structures

• Proven hands-on experience in data-driven analysis and decision-making

• Deep understanding of business and operational process design

• Strong systems thinking and analytical reasoning

• Experience working with performance and quality metrics in high-volume environments

• Technical or quantitative background

Your bonus skills:

• Experience in KYC, fraud, risk, or compliance domains

• Experience integrating with external verification providers or scoring systems

• Understanding of automated decisioning logic and manual review lifecycle management

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to Mexico — with assistance for the employee and their family 

• Flexible work from one of our offices or remote

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave