Payment Operations Specialist

We are seeking an experienced Payment Operations Specialst to join our dynamic team.

Responsibilities

Partner Communications:

• Maintain and enhance relationships with payment partners.

• Act as the primary point of contact for all payment-related inquiries and issues.

• Coordinate and facilitate regular meetings and communications with partners to ensure alignment and resolve any discrepancies.

• Streamline Payment Processes:

• Oversee daily payment operations, including processing payments, reconciliations, and managing payment gateways.

• Develop and implement efficient payment processing workflows to reduce errors and increase transaction speed.

• Collaborate with cross-functional teams to ensure payment processes are integrated and optimized within the overall business operations.

Improve Metrics:

• Monitor and analyze payment metrics to identify trends, discrepancies, and areas for improvement.

• Prepare and present regular reports on payment performance, including transaction volumes, error rates, and processing times.

• Develop and track key performance indicators (KPIs) to measure the success of payment operations and drive continuous improvement.

Optimize Processes:

• Identify opportunities for process automation and implement solutions to streamline payment operations.

• Collaborate with IT and development teams to implement system enhancements and upgrades that support efficient payment processing.

Customer Experience:

• Ensure a seamless and positive payment experience for customers by promptly addressing payment-related issues and inquiries.

• Continuously evaluate and improve the customer payment journey to enhance overall user experience.

Requirements

• Experience in payment operations within the e-commerce sector with merchants with global reach.

• Strong understanding of global payment processing, alternative payment methods, risk management, and compliance.

• Prior experience being involved with a development team, with a focus on payments or fintech applications.

• Analytical mindset with the ability to make data-driven decisions.

• Familiarity with global payment trends, emerging technologies, and alternative payment methods.