Customer Relationship Manager

We’re looking for passionate professionals to join our team, make a real impact, and contribute to something truly meaningful. Let’s build the future of education together! 🚀

As a CRM Manager, you will have a direct impact on continuous scaling of our app to the families that trust us. You will be responsible for optimizing the Buyer Journey based on A/B testing and delivering a WOW! Experience through Email, Push Notification and In-app communications. You will be part of a cross-functional and dynamic team where Designers, Data scientists, Software developers and Marketers work together. 

If you want to be part of a team that's redefining the future of education, we’d love to hear from you!

What you’ll do

• Analyze user behavior, segment and build strategies to maximise conversion rate from free user to paid customer.

• Define, implement and optimize omnichannel flows in Braze (Email, Push notifications & In-App).

• Set-up, launch and control one-shot campaigns and customer surveys.

• Suggest improvements and experiment with A/B testing for results optimisation.

• Request and manage copies and audiovisual assets to designers and copywriters. 

• Monitor KPIs, analyse results and share learning summaries with stakeholders.

What you’ll bring

• Have around 4 years of experience in Marketing Automation and have worked with Braze as a personalisation platform.

• Are familiar with concepts from direct marketing, persuasive copywriting, buyer psychology and neuromarketing, and are able to apply them in creative production.

• Have previously created and executed AB tests, Growth or CRO projects.

• Are good at analytics and have a passion for problem solving.

• Are rigorous in working with numbers and expertise in Microsoft Excel.

• Have a passion for applying analytical methodologies to solving business problems.

• Are curious and playful, you are not afraid of tough challenges and confident enough to share your views.

• Enjoy working in a cross-functional team.

• Are polite when reviewing other people's work and take it well when you get feedback on yours, like we are!What you’ll bring

English is a must: We’re a multicultural team providing a service in English, so while certifications aren’t necessary, fluency is essential. As a fully remote company, clear and effective spoken and written communication—especially in asynchronous, long-form formats—is key to collaborating successfully.

Life at Lingokids

• 📚 Career Growth: Your growth drives our success! We invest in your development up to €2,000 per year for books and training—so you can keep learning and growing with us.

• 🏡 Remote-Friendly: Work from where you’re most productive—home or our offices in Madrid—anywhere within a 2-hour difference from Spain (GMT+1). The choice is yours!

• 📈 Stock Options: Your contribution matters! You'll receive stock options, giving you the opportunity to own part of the company and share in its success.

• 🖥 Home Office Setup: Create your ideal workspace with a €400 allowance for setup and €35/month for remote work expenses—because comfort fuels creativity!

• 🍲 Meal Allowances: Get €60/month on your Cobee card to enjoy meals at restaurants or food delivery—good food makes everything better!

• 💳 Flexible Compensation: Manage your meal, transport and childcare expenses easily with Cobee, integrating them directly into your payroll.

•  🩺 Health Insurance: Access private health coverage at exclusive rates through Adeslas, seamlessly deducted from your payroll—quality care made simple.

• 💬 Language Lessons: Learning never stops! Enjoy free language classes in Spanish and English, to sharpen your skills and stay connected in a global team.

• 🌍 Visa Sponsorship: If you need a visa to work in the EU, we’ll handle the process and cover the costs to make your transition seamless.

• 🎉 Company events: Yes! We’re a fully remote team spread across different countries, but we love getting together from time to time in different corners of Spain, for team gatherings and recharging at our amazing off-sites!