B2B Customer Support Specialist

About role:

1. Work schedule: 2/2 shifts from 14:00 to 02:00 (GMT+3)
2. 5/2 shifts from 4:00 to 13:00 (GMT+3)

Responsibilities:

1. Handling incoming client tickets;
2. Communicating with clients via chat to address their queries;
3. Monitoring Grafana and creating alerts for the DevOps team and CTO;
4. Configuring the platform in line with client requirements;
5. Delivering product training sessions.

We expect you to have:

1. 1+ year of experience in Сustomer Support;
2. English and Russian proficiency at С1+ level;
3. Knowledge of documentation structure and ability to find relevant information;
4. Understanding of back-office modules and ability to configure the system;
5. Experience working with client applications and portals;
6. Ability to independently verify and reproduce client-reported bugs;
7. Experience in conducting client training sessions;
8. Spanish and knowledge of the iGaming industry are a plus.

We offer:

1. Work schedule: 2/2 shifts from 14:00 to 02:00 (GMT+3);
2. Opportunities for remote work;
3. Private medical coverage;
4. 100% paid vacation, sick leave, and 3 additional sick days per year;
5. Exciting in-person corporate events and online activities;
6. Company-funded professional training and courses;
7. Internal bonus system;
8. Experience working on international projects;
9. A supportive network of professional colleagues willing to share their expertise (mentorship system in place);
10. The opportunity to be part of a leading company shaping the future of the iGaming industry.