Product Owner, Donor Portal

As the Product Manager for Post-Donation Experience (Donor Portal & Emails), you will be the strategic owner of the donor journey after checkout. You will turn engagement, retention, and repeat donations into measurable growth levers through structured discovery, experimentation, and ML-driven personalization. You will connect company OKRs with product strategy and drive outcomes that directly impact GPV and lifetime value.

What You’ll Do

• Own Domain Strategy: Define and execute the product vision for Donor Portal and post-donation experience, aligned with company and department OKRs.
• Drive Growth & Experiments: Identify retention and upsell opportunities, run structured experiments, and iterate based on measurable outcomes.
• Build a Metrics System: Define North Star and metric tree (business → product → user behavior) and track adoption, recurring donations, and engagement.
• Lead Discovery: Conduct user interviews, analyze cohorts and funnel data, and validate product hypotheses before scaling solutions.
• Implement Personalization (ML): Identify and test ML-driven personalization opportunities across portal and emails to increase retention and LTV.
• Collaborate Cross-Functionally: Partner with engineering, design, analytics, and GTM to ensure product decisions translate into business impact.

What We’re Looking For

• 5+ years in Product Management, preferably in B2B SaaS or Enterprise environments.
• Experience owning a product domain with measurable growth responsibility.
• Strong experimentation background (A/B testing, funnel optimization, cohort analysis).
• Deep analytical skills (Amplitude / Mixpanel / GA / SQL preferred).
• Proven ability to translate strategy into structured discovery and shipped outcomes.
• Comfort working with AI/ML-enabled products or data-driven systems.
• Strong user ownership — you regularly speak with customers.
• Fluent English (C1).

What Success Looks Like in This Role

• Clear product vision for post-donation experience.
• Measurable growth in adoption and repeat donations.
• Structured experiment backlog and consistent iteration cadence.
• Strong alignment between product, GTM, and retention strategy.
• AI used meaningfully to scale performance, not as a side initiative.

Benefits

Our compensation package includes comprehensive benefits and perks, meaningful equity, and a competitive salary: 31 days off, Company subsidized medical insurance, 100% paid telemedicine plan, Home Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace, English learning courses (50% reimbursement, up to $1,000 annually), Relevant professional education (100% reimbursement, up to $1,500 annually), Gym or swimming pool (50% reimbursement, up to $500 annually), Co-working (up to $250 monthly), Remote working.