IT Knowledge Management Specialist

The Internal IT Support team is responsible for supporting employees with day-to-day IT operations, maintaining internal IT processes, and ensuring stable delivery of IT services across the organization.

As an IT Knowledge Management Specialist, you will focus on organizing and maintaining the internal IT knowledge base and operational documentation. Your role will include keeping documentation accurate and structured, supporting alignment between operational practices and documented processes, and participating in IT audit activities. This role requires strong organizational skills, attention to detail, and the ability to work across multiple teams and processes.
Challenges that await you:

• Maintain and update internal IT knowledge bases and operational documentation

• Prepare and structure policies, procedures, and process instructions

• Ensure operational documentation reflects current practices and requirements

• Support consistency and transparency of IT operational processes

• Participate in internal and external IT audits by collecting and preparing the required materials

• Coordinate documentation and audit-related requests across IT and adjacent teams

• Support standardization of documentation and knowledge management practices

• Identify gaps and inconsistencies in documentation and propose improvements

What makes you a great fit:

• Experience with knowledge management, documentation coordination, IT operations, or related activities

• Experience with tools such as Google Workspace, Confluence, Jira, or Airtable

• Strong organizational skills and attention to detail

• Ability to structure information and maintain documentation quality

• Ability to manage multiple parallel tasks independently

• Strong communication and cross-team collaboration skills

• B1 or higher English level for communication with an international team

Your bonus skills:

• Experience supporting IT audits or documentation-related activities

• Understanding of IT operational or security processes

• Experience improving documentation standards or internal knowledge bases

• Experience working in regulated environments

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to Cyprus, Georgia, Serbia — with assistance for the employee and their family

• Flexible work from one of our offices or remote

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave