Head of Product

The Head of Product is responsible for the performance, alignment, and strategic coherence of the CoinsPaid payment block. This role ensures every payment-related domain has a clear vision, measurable outcomes, and a defined contribution to company goals.

As a Head of Product you own the product operating system — planning, prioritisation, discovery, and delivery standards.

This role requires a mix of payments domain expertise, operational discipline, and hands-on leadership.

Responsibilities:

1. Portfolio Operations

• Lead portfolio planning considering dependencies, resources, and company OKRs.

• Ensure each stream in the portfolio has a clear Vision aligned with CoinsPaid’s strategic goals.

• Manage dependencies across domains

2. Product Operations

• Build and maintain a unified Product Development Lifecycle (PDLC) across all teams.

• Define and enforce operational standards:

• PRD / SRS

• Epics, documentation, backlog structure, prioritization rules

• DoR/DoD policies

• Ensure transparency of priorities at both team and portfolio levels.

• Align quarterly and sprint-level product plans with business departments.

• Establish metrics collection and reporting frameworks that connect product and business outcomes.

3. Team Management & Cross-Functional Alignment

• Build growth plans (PDPs) with product managers based on skills and domain needs

• Run regular 1:1s, provide feedback, and help resolve challenges

• Foster a collaborative, feedback-driven, ownership-based culture

• Build a culture of accountability and shared success: “we did it” instead of “they did it.”

4. Product Collaboration

• Design and lead processes that enable cross-department alignment between Product, PMO, Engineering, Sales, and Customer Success.

• Drive active problem-solving rather than escalation — unify stakeholders around results.

• Communicate product performance and updates to stakeholders

• Manage key third-party partnerships (tech providers, data, services)

5. Product Discovery

• Lead continuous market and competitor discovery across all CoinsPaid domains.

• Ensure structured collection and analysis of feedback from customer-facing teams (Sales, AM, CS, Support).

• Track top-10 clients’ pain points, alternatives, and opportunities.

• Translate market intelligence into actionable insights for Lead PMs.

6. Public Documentation Ownership

• Own and govern the lifecycle of public product documentation — relevance, accuracy, update cadence.

• Implement structured review and ownership assignment across product teams.

Requirements:

• 6–10 years in Product Management, with at least 3 years in a senior leadership role overseeing multiple product teams or domains.

• Proven experience in payments, acquiring, or fintech infrastructure (PayFac, PSP, or EMI/EMA).

• Strong understanding of payment flows, merchant onboarding, settlements, and risk management.

• Experience managing white-label or B2B platform products with multiple client integrations.

• Strong stakeholder management and communication

• Solid understanding of product analytics and unit economics

• Experience with cross-functional teams and distributed teams

• Technical background or understanding of API-based payment architectures.

• English: B2-C1

Nice to have:

• Prior leadership role in a regulated payments or EMI institution.

• Familiarity with multi-country product scaling (EU, USA).

• Experience with product analytics tools (Tableau, Metabase, Amplitude).

• Exposure to merchant onboarding and compliance automation tools.

• Technical background or understanding of API-based payment architectures.