Head of FinCrime Prevention Ops (1st Line)

Limassol or Remote.

We are looking for a high-impact Head of FinCrime Prevention Ops (1st Line) to assume full strategic and operational ownership of our first-line Financial Crime prevention function. This leadership role involves direct oversight of both frontline analyst teams and their managers (Team Leads). 

Your central focus will be driving operational stability, performance optimization, and fostering leadership development to ensure the highest standards of quality and efficiency in a high-volume, 24/7 environment.

Your Mission

Operational Excellence & Performance 

• Provide strategic leadership and direct management for all first-line FinCrime operations, overseeing all frontline agents and Team Leads. 

• Establish and rigorously manage core operational KPIs.

• Drive operational excellence by proactively identifying process gaps, bottlenecks, and proposing pragmatic, high-impact improvements across workflows and quality controls. 

• Minimize operational risk by reducing unnecessary escalations and enhancing the decision-making accuracy of the frontline teams.

Governance & Structure 

• Design, document, and implement essential governance structures, including comprehensive Standard Operating Procedures (SOPs), detailed workflows, fundamental training curriculum, and consistent quality assurance standards. 

• Ensure strict adherence to all internal compliance policies and operational procedures. 

• Partner with the Vendor Management team to oversee the performance and quality consistency of all third-party vendors supporting FinCrime operations.

People Management & Development 

• Act as a dedicated coach and mentor for junior Team Leads, implementing clear development plans, assessing potential for growth, and managing performance effectively. 

• Structure work and provide clear direction to ensure clarity, accountability, and high output across all managed teams.

Your Profile

• 7+ years of professional experience in Anti-Financial Crime (AFC), AML/CTF, Compliance Operations, or other regulated financial operations. 

• 3+ years of demonstrated leadership experience managing operational teams within a regulated financial institution or high-growth fintech environment. 

• Expertise in developing and coaching junior or new Team Leads to scale performance and leadership capabilities. 

• Hands-on experience with core operational tools such as transaction monitoring systems and complex case management platforms. 

• Proven ability to manage operations supporting Small and Medium-sized Business (SMB) client workflows. 

• Strong foundational knowledge of regulatory expectations, internal audit principles, and reporting obligations. 

As a plus: 

• Experience working with or managing the performance of third-party vendors/BPOs. 

• A Bachelor's degree in Law, Finance, Business, or a related field; a Master's degree or relevant professional certification (e.g., ACAMS) is a significant advantage.

Why Join Vivid?

• We have a hybrid model in one of our offices, Limassol or Paphos, or fully remote outside office locations.

• Competitive salary and benefits package (depending on location).

• Real growth prospects, significant responsibility, and the ability to make an immediate impact from day one!

Enhance your expertise and shape the future of FinTech. Join Vivid's talented team and help us revolutionize how people think about their money!