Customer Care Specialist

Cyprus, Limassol

We’re looking for a Customer Care Specialist (m/f/d) who is passionate about helping people and delivering an outstanding customer experience. You will play a key role in building trust, solving problems, and shaping how customers interact with Vivid.

Your Mission

• Answering customers’ requests via chat and email, helping and guiding them through the app and providing them with the best user experience in English.

• Being our customers' voice by sharing their feedback and reporting their issues.

• Collaborating with our different teams and having direct impact to improve our Product.

• Representing Vivid Money and building a trustworthy relationship with our customers.

Your Profile

• Unlimited desire to help customers and do everything possible to resolve their requests.

• Passion to build better customer service.

• Experience in customer support or work with customers.

• Native or fluent in English. Knowledge of other European languages is a plus.

• Very good command of MS Office and G-Suite.

• Experience with regulatory and government requests, customer's claims are an advantage.

• Financial or investment background is also a plus.

Why Join Vivid?

• Opportunity to participate in the creation of a new and innovative company.

• Great working atmosphere in a motivated and dynamic team.

• Opportunities to learn and grow together with the company.

• Learning budget for furthering your growth.

• Vivid Prime subscription for free!