Business Analyst [Communication Platform]

We are looking for a Business Analyst to join our Vendor Communication Platform stream — the team responsible for developing, maintaining, and optimizing external communication channels.

The stream manages integrations with external communication providers, ensuring SLA compliance, channel reliability, cost efficiency, and overall scalability.

The focus is on building a flexible and resilient communication infrastructure that minimizes operational risks and reduces dependency on single vendors. The team ensures reliable and uninterrupted customer communication, even as volumes grow or infrastructure evolves.

Challenges that await you:

• Develop vendor communication channels as a full-scale product with a clear roadmap and backlog

• Define and evolve the integration architecture with external providers

• Improve channel efficiency while reducing operational costs (OPEX)

• Own SLA performance across vendors (delivery rate, latency, MTTR)

• Build and enhance monitoring, alerting, and post-incident processes

• Design and implement multi-vendor and dynamic routing strategies

• Prevent vendor lock-in through resilient architectural decisions

• Standardize and accelerate vendor onboarding processes

• Design failover and fallback mechanisms to ensure service continuity

What makes you a great fit:

• 3+ years of experience in Business Analysis within high-load or platform environments

• Experience working with external integrations and third-party providers

• Strong understanding of SLA management, reliability, and operational metrics

• Experience building or improving scalable system architectures

• Ability to balance performance, cost efficiency, and business requirements

• Experience working with monitoring, incident management, and post-mortem processes

• Strong stakeholder management skills across technical and business teams

• Fluent English (B2+)

Your bonus skills:

• Experience in fintech, banking, or communication-heavy platforms

• Background in multi-vendor or routing architecture

• Experience working with messaging providers (SMS, WhatsApp, Email, Push, etc.)

• Knowledge of dynamic traffic routing strategies

• Experience negotiating or managing vendor contracts

• Exposure to disaster recovery and failover architecture design

• Previous experience scaling communication infrastructure under rapid growth

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to one of our hubs — Mexico, Cyprus, or Serbia — with assistance for the employee and their family

• Flexible work from one of our offices or remote

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave