VIP Assistant

Join B2Tech as our new VIP Assistant and work closely with the VIP Manager & VIP Program Specialist to assist in launching and evaluating VIP campaigns for all B2C brands. Create a top-tier VIP program, collaborating with central and local teams to ensure an exceptional VIP experience across all platforms.

YOUR IMPACT:

• Execute and maintain a centralized VIP program strategy, aligned with local market needs and regulations.

• Coordinate and communicate with regional teams to ensure effective implementation of VIP programs.

• Tailor VIP benefits and experiences for specific regions in partnership with local teams.

• Assist in defining VIP criteria, designing rewards, and overseeing program effectiveness.

• Handle daily operations, including setting up bonuses, creating terms and conditions, and writing call scripts and FAQs.

• Collaborate with marketing and product teams on targeted VIP campaigns and promotions.

• Identify and onboard high-value players with dedicated promotions.

• Develop strong relationships with VIPs, offering personalized service and exclusive offers.

• Reactivate lapsed VIPs to retain their high value.

• Implement special event promotions like sports events, casino tournaments, and VIP meetups.

• Analyze program data to identify trends and optimize effectiveness.

• Assist in implementing an online tracking system for VIP interactions.

• Stay updated on industry trends and best practices in VIP management.

OUR REQUIREMENTS:

• 1-2 years of experience in a VIP Assistant or similar role, preferably in the iGaming industry.

• Bachelor’s Degree with an emphasis on business intelligence.

• Strong analytical skills to translate data into actionable insights.

• Excellent communication, interpersonal, and relationship-building skills.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficient in Microsoft Office, CRM software, and data analysis tools like Excel.

• Understanding of real money sports and online casino gaming dynamics.

• Proven success in implementing VIP strategies.