UGC Producer (Testimonials)

We're looking for a User Feedback Scout & Editor Assistant to strengthen the heart of our storytelling — real user experiences. You’ll help us discover, nurture, and shape authentic testimonials that fuel our creative and marketing efforts.

You will work daily with the Testimonial Creative Producer and motion designers.

What You'll Do:

• Grow and scale our testimonial ecosystem.

• Source and onboard real users for testimonial campaigns across multiple channels, including Facebook Groups, in-app flows, and email outreach.

• Understand testimonial pricing and compensation structures, communicate clearly with contributors, and manage negotiations when needed.

• Handle testimonial agreements, consent forms, rights management, and payment coordination with high attention to detail and responsibility.

• Maintain a clear and structured archive of all testimonial materials, contracts, and contributor statuses across Dropbox, Google Drive, Google Docs, and internal trackers.

• Ensure all materials are properly labeled, organized, and accessible for Creative Production, Affiliate Marketing, and other internal teams.

• Edit and retouch photos using AI to prepare visuals for internal teams and campaigns;

• Perform light video editing/marking in Adobe Premiere Pro to prepare raw materials for editors and production teams.

• Be part of the creative production process:

• Actively participate in creative production discussions, design loops, brainstorming sessions, and performance reviews to better understand content needs and creative direction.

• Understand marketing funnels, creative requests, and performance-driven content needs to help source the most relevant user stories and materials.

• Adapt existing testimonial briefs and independently create new briefs based on campaign goals and previous successful examples.

• Collaborate closely with Creative Production, CRM, Affiliate Marketing, and Support teams to ensure smooth workflows and timely delivery of assets.

What We Expect From You:

• Experience in testimonial coordination, UGC sourcing, content operations, community management, or user research.

• Native or fluent English with excellent written and verbal communication skills — empathetic, organized, and user-first.

• Strong organizational skills and comfort working with structured systems, trackers, archives, and follow-up cadences.

• Ability to independently manage multiple contributors, deadlines, agreements, and creative requests simultaneously.

• Basic to intermediate skills in: Adobe Premiere Pro, Photoshop, Google Workspace tools, File management systems (Dropbox, Google Drive)

• High level of ownership and responsibility, especially when handling commercial-use materials, contributor payments, agreements, and budget tracking.

• Strong understanding of creative production workflows and willingness to collaborate cross-functionally with marketing and creative teams.

Bonus:

• Airtable experience

• Experience in health, wellness, or lifestyle industries

• Familiarity with performance marketing creatives and UGC workflows

Perks and Benefits:

• Open-minded teams, a welcoming and inclusive company culture, plus the opportunity to make a real difference with a game-changing health tech product;

• A competitive salary based on your unique expertise, skillset, and impact on the product;