System Administrator

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time L1 Helpdesk - System Administrator in Cyprus office - a certified Great Place to Work®.

This role will be the first line of support for our employees and the hands-on operator for our day-to-day infrastructure. You'll troubleshoot end-user issues across Windows and macOS, manage Active Directory and file services, and keep our office network and servers running smoothly.

What You'll Work With: Windows · macOS · Windows Server · Active Directory · DFS / SMB · FortiGate · FortiAP · Aruba

Reporting to: Head of Security and Infrastructure

Responsibilities:

• Provide L1 support for end users — hardware, OS, applications, access, peripherals

• Onboard and offboard employees: account provisioning, equipment, access, asset tracking

• Manage Active Directory — users, groups, OUs, GPOs (ADUC / ADDC)

• Administer Windows Server environments — file services, DFS, SMB shares, permissions

• Support and maintain Windows and macOS endpoints — imaging, patching, configuration

• Troubleshoot network connectivity at L2 / L3 — VLANs, switching, routing basics, Wi-Fi, VPN

• Maintain office network equipment — firewalls, switches, access points

• Document procedures, runbooks, and knowledge base articles

• Escalate complex issues to L2 / infrastructure teams with clear context

• Track tickets to resolution and meet SLA targets

Candidate profile:

• 2+ years in helpdesk, desktop support, or junior sysadmin roles

• Strong hands-on experience with Windows 10 / 11 and macOS

• Windows Server administration — file shares, DFS, SMB, NTFS permissions

• Active Directory administration — ADUC, ADDC, Group Policy, DNS, DHCP

• Solid L2 / L3 networking fundamentals — VLANs, IP routing, DNS, DHCP, VPN

• Clear written and verbal communication in English

• Customer-focused mindset and structured troubleshooting approach

Nice to Have:

• Experience with FortiGate, FortiAP, or Aruba switching / wireless

• MDM tooling — Intune, OSQuery, FleetDN, JumpCloud, ManageEngine

• Scripting — PowerShell, Bash

• Identity and SSO platforms — Entra ID / Azure AD, Okta, Keycloak

• Backup and endpoint protection tooling

• Ticketing systems — Jira Service Management, Zendesk

• Certifications — CompTIA A+ / Network+, Microsoft, Apple, Fortinet

• Experience in regulated environments (fintech, financial services)

Our offer:

• A certified Great Place to Work®  reflecting our commitment to a positive culture, employee well-being, and support

• Welcoming, young and multicultural team with approachable leadership

• Ability to contribute to dynamic business at a growth phase

• High level of autonomy, support of ideas and putting your expertise into the best practices for the company

• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders

• Competitive remuneration, regular salary reviews and performance-based incentive schemes

• Vibrant company life: from team activities to global celebrations

• New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches

• Free access to multiple sports and wellness facilities across the country

• Free company-provided parking

• Medical insurance and pension fund after probation period

• A gift and a day off on your Birthday

• Visa and work permit support if required