ServiceDesk Reliability Engineer

We are looking for Senior ServiceDesk Reliability Engineer - SDRE.

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

Key Responsibilities

• SRE fundamentals: core metrics SLO/SLI, error budget, MTTA/MTTR, toil management;

• AI experience, Claude code, Claude CLI, MCP;

• Monitoring systems: APM, Log management, Tracing, Dashboards;

• Jira Service Management (+JSM Operations) API + Automation: JQL/CRUD, webhooks, webhooks actions, fields set up, SLA/escalations;

• GCP Basic: deploying small tasks on Cloud Run/Functions. BigQuery;

• Incident management and participation in resolution, postmortems (critical). Ready to work on-call, multitasking;

• Go/Python: write scripts/CLIs against REST APIs (pagination, retries, idempotency); export data to a database (Go preferred);

• Experience with no-code builders;

• Autonomy & proactivity; strong teamwork (critical); ability to own tasks end-to-end and collaborate with engineering and product; ability to identify bottlenecks;

• Communication (English B2+): running war-rooms, facilitating meetings with engineering leads and product managers.

Nice to have:

• Experience with Google Cloud (GCF);

• Experience Datadog monitoring system;

• Experience Terraform;

• Experience in fintech;

• Knowledge of Kubernetes components.

Job Benefits

• Full-time B2B contract

• Fully remote setup, work from anywhere in Europe

• Up to 20% tax allowance

• 22 paid leave days annually

• Stock options (ESOP) in a fast-scaling, pre-IPO company

• Flexi benefits you can use for wellness, travel, or learning

• Work alongside a high-performing, international engineering team in a global fintech unicorn