Service Desk Engineer

We’re looking for a Service Desk Engineer to join our Infrastructure Team. You will provide first-line technical support to internal employees, manage user access across core platforms, and ensure smooth operation of third-party systems. The role requires strong technical fundamentals, attention to security, and a user-focused mindset.

Responsibilities

• Provide first-line support across Jira, Confluence, GitLab, Google Workspace, Slack

• Manage access requests and user permissions in line with security policies

• Troubleshoot software and internal platform issues

• Monitor system alerts and respond to incidents

• Manage support tickets in line with SLAs

• Communicate clearly with users and maintain internal documentation

• Educate users on best practices

• Create and maintain knowledge base articles and internal documentation

Requirements

• 2–3 years in IT support / Helpdesk

• Understanding of IT infrastructure (networks, servers, cloud)

• Experience with Atlassian tools and Git-based platforms

• Experience with Jira Service Desk is a must

• Knowledge of Google Workspace and IAM principles is required

• Strong communication and user-oriented approach

• English language B2

Nice to have

• Degree in IT or related field

• ITIL, CompTIA A+, or similar certifications

‍We offer

• Long-term service agreement contract with QIC with 3 months probation period

• We are diverse — our digital nomads work remotely from 25+ different countries

• Payment in US dollars monthly to your bank account using SWIFT

• Full-time remote, work schedule: 5 days per week, Sunday to Thursday, GMT +3 timezone

• Vacation policy: Qatar Holiday Calendar, 20 vacation days, 10 sick offs

• Performance reviews are conducted twice a year, with the possibility of a raise

• Potential opportunity to apply for a Qatar ID and relocation to Doha, Qatar