Customer Support Specialist

Limassol, Cyprus.

paytech is looking for a Customer Support Specialist (L2) in Limassol! paytech is a fast-growing fintech company transforming the way online payments work.

We offer a lot of freedom and great opportunities for professional growth within the team.

What you will do:

• Handle complex technical customer requests, diagnose and resolve system issues in collaboration with the development team.

What we expect:

• Most importantly — at least 1 year of experience in customer support within the payments industry;

• Solid understanding of APIs, payment systems, and basic SQL knowledge;

• Basic experience with Postman and CRM/ticketing systems (e.g. Zendesk, Jira);

• Experience analyzing complex issues and implementing effective solutions;

• English level B2+ with the ability to explain complex technical concepts in a clear and simple way;

• Strong soft skills and the ability to work cross-functionally in a fast-paced environment.

What we offer:

• 📍 A cozy office in Limassol — snacks, drinks, PS5, and a stunning rooftop kitchen view during the probation period, with a flexible format afterward;

• 📈 Career growth and development opportunities in the fintech industry;

• 🤝 A bureaucracy-free team that values ideas and individual contribution;

• ☕️ Team events, health insurance, nice perks, and work permit support.

We are considering candidates who are already based in Cyprus.