Customer Support Specialist (Level 2)

Limassol, Cyprus.

We offer a lot of freedom and great opportunities for professional growth within the team.

paytech is looking for a Customer Support Specialist (L2) in Limassol! paytech is a fast-growing fintech company transforming the way online payments work. We offer a lot of freedom and great opportunities for professional growth within the team.

What you will do:

• Resolve complex customer technical issues end-to-end, providing clear updates throughout the process;

• Troubleshoot advanced product, system, and integration problems using logs, transaction data, and system analysis;

• Reproduce reported issues in test environments and escalate bugs to Engineering;

• Assist with internal testing of new features, AI, and releases;

• Document solutions and contribute to the internal knowledge base;

• Support and mentor junior agents.

What we expect:

• English proficiency at B2 level or higher (required); Russian (native or fluent) is a plus;

• 1+ years of experience in a B2B support role within fintech, payments, or a similar technical environment;

• Strong understanding of APIs, payment systems, and basic SQL/database queries;

• Ability to analyze complex technical problems, identify root causes, implement effective solutions, and explain technical concepts clearly to non-technical users;

• Strong team collaboration skills;

• Ability to manage multiple tasks and priorities in a fast-paced environment.

What we offer:

• Competitive salary package and performance-based bonuses;

• Clear career progression path toward senior technical or product-related roles;

• Sports and lunch compensation;

• Ongoing technical training and professional growth opportunities;

• Work equipment tailored to your needs (Mac / Windows / Linux);

• Cozy office in Limassol with great coffee, snacks, drinks, a PS5, and a stunning rooftop view;

• The option to work in a hybrid format after the probation period;

• Team events, private medical insurance after the probation period, additional perks, and full support with work permit arrangements.