What we're looking for

We're looking for a talented and experienced Senior UX Researcher to join our team remotely. If you're self-motivated, organized, and eager to be an active part of our team, we want to hear from you! As a Senior UX Researcher at TaxDome, you'll be a key player in shaping user-centered design and influencing our product strategy. With your deep research expertise, you'll collaborate with cross-functional teams, lead strategic projects, and help us continuously improve our research processes.

Responsibilities

• Lead qualitative and quantitative research projects from conception to completion

• Engage with stakeholders to answer strategic business questions, fostering alignment and understanding across the product organization

• Identify research opportunities, prioritize initiatives, and create roadmaps for executing research studies

• Oversee crucial research projects. Ensure that all research aligns with the company’s goals and addresses clear customer problems/hypotheses

• Set clear goals, utilize appropriate research methodologies, and ensure the research work meets high-quality standards and delivers timely, data-driven insights that influence strategic business and product decisions

• Connect all research activities, even exploratory ones, to the company’s goals and strategy. Make research work visible through documentation, maintaining a clear roadmap and a live source of truth

• Monitor support team data, social media, product feedback, and other data sources and metrics to gain deep insights into customer needs and behaviors

Our expectations

• 5+ years of hands-on UX research experience in a fast-paced product environment

• 2+ years in product companies (not agencies)

• Extensive expertise in a variety of research methods, both evaluative and formative, helps you run quick, impactful studies that deliver valuable insights

• Deep understanding of common and emerging research methods and data analytics, with the ability to independently create and execute multi-method research roadmaps for large-scale complex projects.

• Experience advocating for customers’ needs within cross-functional teams by delivering effective written reports, engaging presentations, crisp summaries, interactive workshops, and visual artifacts.

• Proficient at building trust and confidence with stakeholders and pushing back to support better outcomes for users or customers. Demonstrate consistent use of UX research to influence decision-makers to change product strategies and roadmaps

• Demonstrates growth mindset, adaptability, and perseverance in solving challenging problems.

• Passion for guiding and supporting colleagues, as well as individuals who may not have a background in research, by sharing knowledge, providing guidance, and fostering professional development

• Advanced verbal and written English skills (C1)

• At least one unmoderated usability testing tool (Maze, Useberry, Usertesting.com, Loop11, etc.)

It will be a plus

• Background in psychology, statistics, human-computer interaction, interaction design or a related field.

• 1+ year of conducting product research in B2B company working for US and/or EU markets

How to Apply

Does this position sound like a good fit? Email us at recruitment@taxdome.com

or connect with our recruiters Julia Zinevich | Telegram