Product Owner (Client Experience)

We are looking for a Product Owner to join our Client Experience function.

Your main tasks will be:

• Own and improve the post-payment customer experience across core products.

• Help paying customers reach the key value state: finding a high-quality match they communicate with for 3+ days during the first week.

• Increase the share of paying users who successfully activate after payment and start meaningful communication.

• Identify and solve product problems that prevent customers from finding relevant matches.

• Improve the relevance of offers, invites and recommendations shown to customers.

• Work with scenarios where users may see too many offers, too few offers or irrelevant offers.

• Build and improve discovery flows, matching logic and personalization mechanics.

• Define what customer preferences and behavioral signals should be collected to improve offer quality.

• Segment customers and adapt the experience based on their needs, expectations and behavior.

• Improve customer trust in offers and help users better understand who is relevant for them.

• Develop mechanics that bring customers back into communication, including engagement, gamification and other activation tools.

• Work closely with analytics, design, engineering and other product teams to test hypotheses and measure impact on activation and retention.

We expect from you:

• Solid B2C product experience, ideally in products with complex customer journeys, matching, discovery or recommendation mechanics.

• Experience improving customer activation and helping users reach a clear product value state.

• Strong understanding of client experience, customer journey and post-payment behavior.

• Experience with onboarding, first-session experience, discovery flows or similar activation scenarios.

• Ability to work with products that include a large number of offers, choices or user paths.

• Experience with relevance, ranking, matching or recommendation systems.

• Strong data-informed product thinking and ability to identify key behavioral segments.

• Experience with customer segmentation and personalization of offers or recommendations.

• Understanding of how to collect user preferences and enrich offers with additional data.

• Ability to identify deep product problems rather than simply deliver features.

• Strong hypothesis-driven approach and ability to validate solutions through experiments and metrics.

• Experience in subscription products is a plus, but this role is focused on activation and reaching value, not classic subscription retention.

• Fluent Russian

What do we offer:

• REMOTE OPPORTUNITY to work full time;

• Vacation 28 calendar days per year;

• 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;

• Bonuses up to $5000 for recommending successful applicants for positions in the company;

• 50% payment for professional training, international conferences and meetings;

• Corporate discount for English lessons;

• ​Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children);

• ​Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;

• Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.