CRM Specialist

We are looking for a CRM Specialist to join the Planner 5D Marketing team. In this role, you will work closely with marketing and product teams to deliver a top-tier CRM strategy to maintain and improve user activation and retention. 

Note that you should be prepare working as a Contractor under B2B service agreement.

What will you do as a CRM Specialist?

• Create and maintain triggers for transactional emails, push campaigns, in-app messages, etc.

• Implement CRM campaigns, measure and analyze results

• Understand all user acquisition and churn funnels, connect main steps to CRM campaigns

• Own, manage, improve CRM marketing analytics

• Generate, implement, and analyze hypotheses for improvement

We expect:

• 2-3 years of experience

• Languages: Strong English + Spanish(nice to have)

• Technical: HTML basics, able to edit and QA email layouts/templates

• Tools: Experience with no-code/low-code CRM or automation platforms (Customer.io, Braze, HubSpot, Mailchimp, Iterable etc.)

• Segmentation: Ability to build, refine, and validate B2C audience segments based on behavior, lifecycle stage, and engagement

• Data comfort: Basic understanding of metrics, experiments, and reporting

Personal Qualities:

• Detail-oriented: Spots template issues, broken links, wrong segments, timing errors

• Curious & proactive: Asks “why this segment?” and seeks improvements

• Collaborative: Works smoothly with marketing, product, development, and design

• Structured thinker: Organizes workflows, documents steps, and keeps processes clean

• Fast learner: Picks up new CRM tools and features quickly

What we offer:

- Great work environment that balances freedom and responsibility

- Our team is made up of friendly and passionate enthusiasts who are eager to help and share their knowledge

- We believe in work-life balance, so you'll receive around 30+ days of paid holidays per year

- Company computer equipment by request

- Education courses for our team members, and we're willing to allocate funds toward your training expenses

- English classes on our corporate platform

- Offline company events in Lithuania and online team-building

- Unlimited free Planner5D subscriptions