Account Manager (B2B)

As an Account Manager B2B Payments, you will be the main point of contact for B2B clients and providers throughout the full client lifecycle: from onboarding and activation to growth, upsell, and long-term retention. You will coordinate communication between clients, Compliance, Legal, Product, Engineering, Sales, and external providers to ensure smooth onboarding, stable operations, and business growth.

Responsibilities

• Own B2B client onboarding from handover to go-live.

• Guide clients through tiers, limits, KYB/KYC requirements, and upgrades.

• Coordinate Compliance, Legal, Product, Engineering, Sales, and provider interactions.

• Manage KYB/KYC blockers, limit increase requests, contracts, bugs, and escalations.

• Monitor and manage provider performance, SLA, pricing, coverage, and integrations.

• Identify upsell opportunities and prepare client context for Sales.

• Activate new products, tiers, and limits after deal closure.

• Collect, structure, and prioritize client feedback and product requests.

• Share customer insights with Product and close the feedback loop with clients.

• Build long-term client relationships and drive retention, growth, and satisfaction.

Requirements

• 3+ years of experience in Account Management, Customer Success, Partner Management, or other B2B client-facing roles.

• Experience in fintech, payments, crypto, SaaS, or financial services.

• Understanding of KYB/KYC, compliance-driven onboarding, and B2B payment operations.

• Strong communication and stakeholder management skills.

• Ability to coordinate clients, internal teams, and external providers.

• Structured approach to documentation, follow-ups, and escalation.

• Strong ownership, problem-solving mindset, and attention to detail.

• Fluent English.

Nice to Have

• Experience with crypto payments, stablecoins, fiat rails, custody, or digital asset infrastructure.

• Experience working with providers such as payment processors, KYB/KYC platforms, or compliance vendors.

• Experience with API-based products and technical integrations.

Why Join EMCD

• Work with a fast-growing international crypto-financial ecosystem.

• Influence the customer experience and directly contribute to business growth.

• Collaborate with experienced teams across Product, Compliance, Legal, and Engineering.

• Flexible remote-first environment.

• Competitive compensation and opportunities for professional development.

What We Offer

• Fully remote work

• Flexible schedule

• 20 paid vacation days + 12 additional days off

• 100% paid sick leave

• Learning and development support

• Opportunity to work on institutional-grade crypto investment infrastructure

• Fast-moving international team with high ownership culture

Join us and help businesses scale through the next generation of financial infrastructure.