Merchant Support Team Lead (Fintech / Payments)

Fast-growing Fintech project is looking for a strong Merchant Support Team Lead who knows payment flows, PSPs, and how to keep operations running smoothly.

📍 Relocation to Limassol, Cyprus

What you’ll do:

• Lead the Merchant Support team

• Control SLA, tickets, and communication quality

• Handle escalations with PSPs, providers, and internal teams

• Monitor payment issues, refunds, chargebacks, and incidents

• Improve processes and optimize operations

What we expect:

• Experience in iGaming / Fintech / Payment Operations

• Strong understanding of transactions, PSPs, refunds, chargebacks

• Leadership or team coordination experience

• English Intermediate+

Benefits

• Full relocation support (tickets, accommodation, documents)

• Flexible remote/office work

• Paid time off, vacations, sick leaves

• Career growth opportunities

• Work with cutting-edge fintech technology