Merchant Support Specialist

We’re hiring Merchant Support Specialist. Join Fintech and help support merchants using our global payment solutions.

📍 Remote | Shift-Based (24/7 coverage, including nights, weekends & holidays)

What you’ll do:

• Provide 24/7 merchant support via email, chat, and internal systems

• Handle payment issues, technical questions, disputes & chargebacks

• Escalate complex cases to internal teams (Tech, Risk, Compliance, Finance)

• Monitor payment activity and identify potential issues

• Maintain clear and professional communication with merchants

Requirements:

• 1+ year experience in support / customer service (payments, fintech, e-commerce, or SaaS preferred)

• English + Russian fluency (written and spoken)

• Understanding of online payment systems

• Strong problem-solving and communication skills

Conditions:

• 🌍 Remote work

• 💰 Competitive salary – 800 eur net (review every 3 months)

• 📈 Growing international payments company

• 🤝 Dynamic and supportive team