Technical Writer

SOFTSWISS is looking for a Technical Writer to join our team. In this role you will work on a wide range of user and technical documentation, helping us deliver clear, useful, and well-structured content for internal and external audiences.

Purpose of the role: You’ll create and maintain accurate, easy-to-follow documentation to improve the usability and accessibility of our systems for diverse user groups. Your work will impact the quality and consistency of technical communication across teams by delivering user-centric content and maintaining up-to-date knowledge bases. You’ll support teams across product, development, and QA with clear documentation that bridges the gap between technical complexity and user clarity.

Key responsibilities:

• Create, edit, and maintain procedural documentation including but not limited to user guides, how-tos, and tutorials.

• Create, edit, and maintain technical documentation, including API documentation.

• Create release notes.

• Work closely with writers, developers, product owners, business analysts, QA team, and others.

Required Experience:

• Proficiency in English (C1 or higher).

• Russian at B2 level.

• Minimum of 3+ years of experience in technical documentation.

• Expertise in fintech domain.

• Docs-as-code experience.

• Proven experience in writing user guides in explanatory and procedural styles for multiple audiences.

• Excellent knowledge of Microsoft Style Guide, Google Style Guide, or similar.

• Experience in API writing, familiarity with API documentation tools.

• Experience with Git.

• Experience working with Cursor, VS Code, or similar dev tools.

• Experience in writing release notes.

• Proficiency with managing Confluence content.

• Experience in writing and proofreading of content, especially technology-related content.

• Excellent communication skills, both written and verbal.

• Critical thinking.

• Must be a self-motivator who works well independently and in a team environment with little or no direct supervision.

• Ability to influence and communicate effectively with both technical and non-technical people.

Nice to have:

• Example of user guides you’ve created.

• Example of APIs that you’ve created.

• Example of release notes that you’ve created.

Main Advantages

• Private health insurance

• Sports benefits

• Comprehensive Mental Health Program

• Free English lessons (online)

• Local language courses

• Paid time off

• Maternity leave support

• Referral program rewards

• Upskilling, internal workshops, and participation in professional conferences and corporate events