Support Engineer

The role is based in our Limassol office, Cyprus. In case of relocation, we offer full relocation support for you and your family to make your move smooth and worry-free.

As an Applications Support Engineer, you will be responsible for supporting and maintaining business applications used across multiple departments, ensuring their stability, performance, and alignment with business needs.

You will work closely with internal users and technical teams to troubleshoot issues, improve application functionality, and support automation of business processes through integrations and system enhancements.

What you'll actually do

• Provide day-to-day support for business applications under the supervision of a Team Lead

• Investigate and resolve application issues, ensuring timely response and resolution

• Escalate complex or critical issues when required

• Analyze application functionality and identify areas for improvement

• Suggest enhancements to improve performance and usability

• Support optimization of both frontend and backend application behavior

• Support automation of business processes through system configurations and integrations

• Work with data flows and integrations between applications

• Assist in implementing improvements that increase operational efficiency

• Work with internal users to understand needs and improve application performance

• Provide consultation and support to business teams

• Ensure clear communication between technical and non-technical stakeholders

• Participate in deployment of new applications and features

• Maintain records of configuration changes and updates

• Support release and update processes

• Document processes, configurations, and solutions

• Monitor application performance and track key metrics

• Contribute to knowledge base and internal documentation

Who we’re looking for

• Bachelor’s degree in Computer Science or related field (or equivalent experience)

• 3–5 years of experience working with business applications (as administrator, developer, or support engineer)

• Experience in application support or technical support roles

• Experience with application support and troubleshooting

• Experience with integrations and automation of business processes

• Knowledge of at least one programming/scripting language (JavaScript, Python, Java, Groovy)

• Understanding of ITIL practices and incident management

• Basic understanding of application architecture (frontend/backend)

• Strong communication skills and ability to work with stakeholders

• Good time management and prioritization skills

• Proactive and ownership-driven mindset

• Ability to work under pressure and adapt to change

• Team collaboration and willingness to grow professionally

• Business users across departments

• Team Lead and engineering teams

• Cross-functional stakeholders and support teams

What we offer along the way

• Competitive salary and annual performance bonus

• Full relocation support for you and your family — flights, housing, visas, and legal assistance included

• Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind

• Unlimited learning opportunities: external courses, English lessons, career and leadership development

• Education allowance covering school and kindergarten fees

• 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave

• Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones

• “Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar

• Employee share scheme — grow with us

• Branded MINI Cooper Countryman company car and private parking

• Free in-house sports clubs, Sanctum Club gym access, and jet skis

• Access to a Corporate doctor

• Exclusive discount program with cafes, gyms, and local services

• Expat tax perks: up to 50% income tax exemption

• Support with the naturalisation process for relocated employees