Support Specialist

Join Our Team as a Local Support Specialist at RateHawk!

Are you passionate about travel and tech? Do you speak English and Italian fluently? If so, we’d love to have you join our fast-growing international travel-tech company! At RateHawk, we pride ourselves on having a fantastic team, a vibrant culture, and plenty of opportunities for growth.

Requirements

What You'll Do:

• Help Our Partners: Take calls, provide initial advice and provide regular updates on ongoing cases to our B2B partners in Italian and English.

• Be Transparent & Customer-Centric: Ensure clear, honest communication that reflects our commitment to outstanding partner satisfaction.

• Handle Tickets & Escalations: Manage incoming tickets, follow up on escalations, and proactively work on resolution and prevention.

• Manage Bookings: Handle booking modifications and relocations with attention to detail and urgency.

• Team Collaboration: Actively support and coordinate with other departments to ensure smooth workflows and excellent service delivery.

• Manage Expectations: Balance the needs and expectations of both partners and account managers to deliver satisfying outcomes.

• Record Details: Accurately document all work and partner interactions in our CRM system.

What We're Looking For:

• Language Skills: Advanced level of Italian and English – you’ll need to speak and write fluently. Knowledge of Spanish, Greek, Romanian, Serbian or other language is an advantage!

• Industry Experience: Experience in travel, concierge agencies, TMCs, DMCs, or tour operators is a big plus!

• Proactive Mindset: You don’t just solve problems – you prevent them. You anticipate partner needs and take initiative.

• Cool Under Pressure: Able to handle multiple tasks, stressful situations, and urgent issues with professionalism and calm.

• Empathetic Communicator: You understand and empathize with customer concerns while working toward the best solution.

• Quick Learner: Fast at picking up new tools, systems, and processes with a result-oriented mindset.

Benefits

What We Offer:

• Remote Work: Work from the comfort of your home!

• Salary: base payment + monthly bonus.

• Dynamic Team: Be part of a young and energetic group of specialists.

• Growth Opportunities: Tackle interesting and ambitious tasks that will elevate your professional skills.

• Learning & Development: We support your growth through seminars, trainings, and conferences.

• Perks: Take advantage of corporate discounts on hotels and other services.

The Process:

• Application: We will review your CV once you apply!

• Video Interview: Record a video introduction in Italian.

• Meeting with HR: A friendly chat with our HR team.

• One minute Internet Speed Test: Just to make sure you’re all set for remote work.

• Meeting with Hiring Manager: Another friendly chat.

• Interview results!
  

If this sounds like the perfect fit for you, we’d love to hear from you! Apply now and let’s create amazing travel experiences together!