Customer Support Specialist (Incident Resolution)

Hey there!

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team?
At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Incident Resolution) to help us keep our clients happy and our operations smooth.

Who We Are:

We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you!

Requirements

What You’ll Do:

• Rapidly and effectively resolve client issues: Handle problems sent to you by retail and corporate clients through our CRM system. 

• Advise clients: Provide expert advice on bookings and our products.

• Communicate: Engage with suppliers, hotels, and clients via email and phone.

• Work with systems: Utilize CRM systems and our internal databases efficiently.

What We’re Looking For:

• English Proficiency: Upper Intermediate level (both spoken and written).

• Soft Skills: Kindness, empathy, stress-resistance, politeness, and responsibility.

• Quick Learner: Ability to learn quickly and stay results-focused.

• Tech Requirements: A functioning computer and microphone.

• Travel Knowledge: Understanding of the travel business and booking systems is an advantage!

Benefits

What We Offer:

• Remote Work: Work from the comfort of your home.

• Great Team: Join a young and active team of super specialists.

• Flexible Schedule: 2 days-on after 2-days off.

• Competitive Salary: Earn a base salary of 750 EUR gross + 300 EUR gross bonus based on KPI.

• Challenging Tasks: Tackle interesting and ambitious tasks that will elevate your professional skills.

• Continuous Learning: Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.

• Perks: Enjoy corporate discounts on hotels and other services.

The Process:

1. Application and Assessment: You'll receive an assessment link when you apply, if there's a match, you'll be invited to an interview with our HR.

2. Meeting with HR: A friendly chat with our HR team.

3. One minute Internet Speed Test: Just to make sure you’re all set for remote work.

4. Interview results and offer!