Project Manager

CyprusRelocationOn-siteSenior

Cyprus, Ypsonas

We are looking for an experienced Project Manager, with a background in banking and specifically card operations. In this position, you will be in a cross role between a project and product manager, and you will be working on various projects related to card operations (communication with vendors, card manufacturers & account managers). Also, you will be in a cross-functional team environment, collaborating with multiple departments internally and with internal IT teams (developers, QA engineers, analysts etc).

Responsibilities:

Manage end-to-end delivery of card products and card-related initiatives, from business requirements to production launch
Gather, analyze, and document business requirements, functional specifications, user stories, and process flows
Coordinate cross-functional teams, including Engineering, Operations, Compliance, Customer Support, Finance, and external vendors
Drive implementation of new card products, payment features, and integrations with processors, card schemes, and third-party providers
Own project timelines, priorities, risks, dependencies, and stakeholder communication
Collaborate with Visa, Mastercard, processors, personalization bureaus, and technology partners during project implementation
Participate in product design by defining customer journeys, operational processes, and business requirements
Ensure new functionality complies with card scheme rules, regulatory requirements, and internal policies
Coordinate UAT, certification, production readiness, and post-launch monitoring
Analyze existing processes and identify opportunities for automation and operational improvements
Prepare project documentation, reports, presentations, and implementation plans
Support business teams with product knowledge and operational expertise
Define, monitor, and analyze product and operational KPIs, using data to identify opportunities for improvement and support product decisions
Prepare regular management reports, executive presentations, business cases, and project status updates for senior leadership and key stakeholders

Requirements:

Bachelor’s degree in Business Administration, Finance, Engineering, Information Systems, or a related field
3+ years of experience in project management, business analysis, product management, or card payments
Experience delivering projects in card issuing, acquiring, or digital payments
Strong understanding of card payment lifecycle, including authorization, clearing, settlement, disputes, and fraud processes
Experience writing business requirements, functional specifications, and process documentation
Strong analytical and problem-solving skills
Excellent organizational and stakeholder management skills
Ability to manage multiple projects simultaneously
Excellent written and verbal communication skills in English
Ability to work independently and collaborate across multiple teams
Proficiency in leveraging AI tools (e.g. ChatGPT, Claude or similar) to accelerate business analysis, documentation, research, project management, and decision-making.
Strong analytical mindset with the ability to translate data into actionable insights and management-level recommendations
Excellent presentation and communication skills, with experience preparing high-quality reports and executive presentations
Experience working with Visa and Mastercard projects (nice to have)
Experience with card processors (nice to have)
Experience launching new card products or payment features (nice to have)
Knowledge of Agile methodologies such as Scrum/Kanban (nice to have)
Experience with mobile wallets such as Apple Pay/Google Pay (nice to have)
Familiarity with regulatory and compliance requirements for payment cards (nice to have)