Project Manager

Cyprus, Ypsonas

We are looking for an experienced Project Manager, with a background in banking and specifically card operations. In this position, you will be in a cross role between a project and product manager, and you will be working on various projects related to card operations (communication with vendors, card manufacturers & account managers). Also, you will be in a cross-functional team environment, collaborating with multiple departments internally and with internal IT teams (developers, QA engineers, analysts etc). 

Responsibilities:

• Manage end-to-end delivery of card products and card-related initiatives, from business requirements to production launch

• Gather, analyze, and document business requirements, functional specifications, user stories, and process flows

• Coordinate cross-functional teams, including Engineering, Operations, Compliance, Customer Support, Finance, and external vendors

• Drive implementation of new card products, payment features, and integrations with processors, card schemes, and third-party providers

• Own project timelines, priorities, risks, dependencies, and stakeholder communication

• Collaborate with Visa, Mastercard, processors, personalization bureaus, and technology partners during project implementation

• Participate in product design by defining customer journeys, operational processes, and business requirements

• Ensure new functionality complies with card scheme rules, regulatory requirements, and internal policies

• Coordinate UAT, certification, production readiness, and post-launch monitoring

• Analyze existing processes and identify opportunities for automation and operational improvements

• Prepare project documentation, reports, presentations, and implementation plans

• Support business teams with product knowledge and operational expertise

• Define, monitor, and analyze product and operational KPIs, using data to identify opportunities for improvement and support product decisions

• Prepare regular management reports, executive presentations, business cases, and project status updates for senior leadership and key stakeholders

Requirements:

• Bachelor’s degree in Business Administration, Finance, Engineering, Information Systems, or a related field

• 3+ years of experience in project management, business analysis, product management, or card payments

• Experience delivering projects in card issuing, acquiring, or digital payments

• Strong understanding of card payment lifecycle, including authorization, clearing, settlement, disputes, and fraud processes

• Experience writing business requirements, functional specifications, and process documentation

• Strong analytical and problem-solving skills

• Excellent organizational and stakeholder management skills

• Ability to manage multiple projects simultaneously

• Excellent written and verbal communication skills in English

• Ability to work independently and collaborate across multiple teams

• Proficiency in leveraging AI tools (e.g. ChatGPT, Claude or similar) to accelerate business analysis, documentation, research, project management, and decision-making.

• Strong analytical mindset with the ability to translate data into actionable insights and management-level recommendations

• Excellent presentation and communication skills, with experience preparing high-quality reports and executive presentations

• Experience working with Visa and Mastercard projects (nice to have)

• Experience with card processors (nice to have)

• Experience launching new card products or payment features (nice to have)

• Knowledge of Agile methodologies such as Scrum/Kanban (nice to have)

• Experience with mobile wallets such as Apple Pay/Google Pay (nice to have)

• Familiarity with regulatory and compliance requirements for payment cards (nice to have)

Interview steps:

1. Screening call with Recruiter

2. Technical interview with Head of Cards Operations (1 hour)

3. Final interview with Head of Frontend Development / C-level

Our benefits:

• Excellent compensation package

• Medical insurance

• Provident fund

• In-house gym with a personal trainer

• Free daily lunch catering, snacks, and beverages

• Company discount card for various products & services

• 21 days of annual leave and 10 days of sick leave annually

• Shuttle bus service from Limassol

• Birthday gift

• Relocation bonus and visa/work permit support