Program Manager - Driver Growth

We’re looking for an experienced Senior Program Manager to join our Driver Growth domain.

This team plays a critical role in driving market growth through supply, working across 50+ Bolt markets. The scope is broad and the impact is real: designing and scaling supply initiatives, solving complex operational challenges, and turning strategy into results that move markets.

About the role

The Senior Program Manager plays a pivotal role in overseeing program execution and driving success. This individual leverages strong program area expertise, fosters collaboration across functions and leads a program team to achieve their goals. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results.

Main tasks and responsibilities:

• Leading cross-functional collaboration to analyse new-driver retention performance, align stakeholders on key initiatives, and drive continuous improvement across teams

• Owning and optimising the New Driver NPS survey, translating insights into clear actions that enhance the early driver experience.

• Developing data-driven driver profiles to tailor onboarding journeys and ensure new drivers receive the support most relevant to their needs.

• Defining and maintaining best practices for onboarding content and materials, ensuring clarity, consistency, and effectiveness at scale.

• Identifying opportunities to improve the product experience for new drivers and provide prioritised, data-backed recommendations to product teams.

• Designing, testing, and scaling proactive support initiatives to help new drivers succeed from day one.

About you:

• You have a minimum of 5 years of experience in program management or a related field.

• You have demonstrated expertise in a relevant program area.

• You have a proven track record of successfully delivering complex programs on time and within budget.

• You have strong leadership and interpersonal skills.

• You have excellent communication and collaboration skills.

• You have strong analytical and problem-solving skills.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying!