Product Owner (AI / Platform)

📍 Location: Remote from Europe, or onsite/hybrid from our offices in Minsk and Moldova

We’re looking for a Product Owner to join our product team at a pivotal moment. You’ll start by owning a strategic internal infrastructure initiative, working hand-in-hand with engineering on the platform that powers our communications products. As that initiative matures, you’ll move on to bringing AI-powered features into our customer-facing B2B / B2B2C products.

This is not a “manage the backlog” role. You’ll set direction, make hard calls on scope, and partner closely with engineering, design, and leadership to ship products that move the business.

Wjat would make you an ideal candidate for the role: 

• English+Spanish languages skills, a significant plus for navigating the LATAM market.

• Experience with CCaaS / UCaaS platforms (e.g., Five9, Talkdesk, Genesys, or similar).

• Great at pptimizing agile ceremonies, cross-functional issue tracking, and workflow tooling.

What You’ll Do

Phase 1 — Platform & Infrastructure

• Own the product side of an internal infrastructure initiative, translating business and engineering needs into clear requirements and milestones.

• Run sprint planning and prioritization with engineering, and be the go-to source of truth on scope, status, and risks.

• Come to weekly technical leadership syncs fully prepared to report on progress, blockers, and decisions.

• Establish clear Definitions of Done and hold teams accountable to delivery timelines.

Phase 2 — AI Product Features

• Identify opportunities to bring AI into our products, define scope, and drive delivery from zero to launch.

• Define quality metrics for AI features, including evaluation and error-rate measurement for AI agents.

• Translate complex AI capabilities into clear, customer-facing value propositions the sales team can lead with.

• Define key success metrics for every shipped feature, focusing on adoption, conversion, and retention.

Across Both Phases

• Proactively connect with stakeholders across the company, uncover problems, and come back with proposed solutions and an execution plan.

• Follow up relentlessly across teams so nothing falls through the cracks.

• Improve how product and engineering work together: tools, processes, and visibility.

• Present product strategy and status updates to leadership.

We’re Looking For

Must-Have

• 4+ years of experience in product management or product ownership, with at least 2 years focused on AI or ML-powered products.

• Background in B2B SaaS, ideally within communications, contact centers, or enterprise software.

• Experience working closely with engineering on platform, infrastructure, or internal tooling products.

• A track record of building a product or feature from scratch.

• Hands-on experience measuring AI quality, such as running evaluations and tracking AI agent error rates.

• Strong technical fluency: you don’t need to write code, but you must understand APIs, LLMs, and system integrations well enough to make smart scoping decisions.

• Demonstrated ability to define scope, write clear requirements, and hold teams accountable to delivery.

• Experience working with distributed teams across multiple time zones.

• Fluent English and confidence presenting to leadership.

• Ability to work with overlap in European time zones.

​​​​​​​​​​​​​​Nice-to-Have

• Spanish language skills, a significant plus for navigating the LATAM market.

• Experience with CCaaS / UCaaS platforms (e.g., Five9, Talkdesk, Genesys, or similar).

• Optimizing agile ceremonies, cross-functional issue tracking, and workflow tooling.

We offer you

• Remote b2b for Europe and hybrid employment for Belarus and Moldova.

• Stable job with long-term growth perspective.

• Competitive salary with annual performance review.

• Really good hardware.

• An exciting and challenging job with talented people around.

• Continuous learning and career growth opportunities.

• Compensation for professional training, seminars, and conferences.

• Referral program – get rewarded for helping us grow the team with talented people.

• Company-supported English classes to enhance your professional growth.

• More perks for the Minsk and Chisinau office employees.