Project Manager, Self-Service Operations

We are looking for a Project Manager to own cross-functional operations for the Self-Service team. You will design processes, coordinate delivery across departments, and ensure initiatives move from planning to completion efficiently.

This role reports to the Director of Self-Service and serves as the operational hub connecting the team with Marketing, DevRel, Support, Product, and Engineering.

Responsibilities

• Design and maintain collaboration framework with partner departments (intake, SLAs, escalation paths)

• Operate request tracking system — receive team needs, route to owners, monitor progress

• Coordinate delivery timelines for multi-team initiatives

• Run regular syncs with key contacts across departments

• Identify and resolve blockers, escalate when needed

• Prepare status reports for team and stakeholders

• Document processes and maintain operational playbooks

• Support launch coordination for cross-functional releases

Requirements

• 3+ years of project management experience in a technology company

• Experience coordinating work across multiple teams

• Strong written and verbal communication skills

• Proficiency with Jira, Confluence, or similar tools

• Ability to manage competing priorities in a fast-paced environment

• Track record of establishing and improving processes

• Fluent English

Nice to Have

• Experience in B2B SaaS or platform companies

• Background in product operations or program management

• Gaming industry knowledge