L2 Support Engineer

We are looking for a proactive L2 Support Engineer (Endpoint) with experience managing enterprise-scale environments and supporting globally distributed teams. You will be responsible for maintaining and improving our Windows/macOS infrastructure, endpoint management platforms, collaboration tools, and automation processes while driving reliability, security, and operational excellence across the organization.

Key responsibilities:

• Administration and maintenance of Windows/macOS infrastructure in distributed environments

• Administration of Microsoft Active Directory, Azure ID/Entra ID, Google Workspace, Slack, and related SaaS platforms

• Administration and support of endpoint management systems (Microsoft Intune, Kandji/Jamf/Iru, etc.)

• Automation of routine administrative tasks using Python, PowerShell, Bash, and AI-assisted workflows

• Management of software deployment, device compliance, identity and access management processes

• Participation in infrastructure improvement initiatives, R&D, and implementation of new services and technologies

• Maintenance of technical documentation and knowledge base; Collaboration with vendors, security teams, and engineering teams to improve infrastructure reliability and security

Required Experience:

• At least 3 years of experience at companies with 100+ employees and distributed offices\partially or fully remote

• Expert knowledge of modern operating systems MS Windows Server and MS Active Directory

• Basic Linux experience

• Experience with administration and support of collaboration and endpoint management platforms: Slack, Azure ID, Google Workspace, etc

• Experience with administration and support of MDM platforms: Microsoft Intune and Apple device management solutions (Kandji/Iru, Jamf, or similar)

• Understanding of modern endpoint management, device compliance, software deployment, and identity/access management practices across Windows and macOS environments

• Experience with monitoring and logging systems (Zabbix, Grafana, Prometheus, Graylog, ELK, etc.)

• Hands-on experience using AI tools (ChatGPT, Claude, Copilot, etc.) for infrastructure automation, scripting assistance, troubleshooting, and technical research

• Scripting languages (Python/PowerShell/Bash) – daily routine automation

• Strong troubleshooting and cross-team communication skills

• English B1+ (be able to participate in meetings with vendors tech support and sales/presales managers) and strong command of Russian

Nice to have:

• Higher technical education would be a plus

• Experience with GitOps and CI/CD workflows (GitLab CI, GitHub Actions, etc.)

• Experience supporting globally distributed teams and remote-first environments

• Experience with SSO/MFA solutions and identity providers (understanding OIDC/SAML protocols)