Customer Success Manager

Aloware is the #1 AI-driven phone system for CRMs, a leading cloud-based contact center platform that enables businesses to seamlessly integrate customer communications across voice, text, and email. Our mission is to bring modern businesses back to the heart of selling: building meaningful customer relationships. We’re proud to have surpassed 500 happy clients and are continuing to scale rapidly.

We're pre-Series A (in this economy!), cash-flow positive, and will continue to be profitable as a mantra for our business.

As we grow, we’re looking for a driven and customer-focused Customer Success Manager to join our team. You will play a critical role in building strong client relationships, driving retention and expansion, and ensuring our customers get maximum value from the Aloware platform.

What you’ll be doing

• Become a product expert, understanding how and why customers use Aloware and how they derive value from the platform

• Conduct structured account reviews to maintain and strengthen client relationships.

• Proactively identify, address, and mitigate churn risks.

• Own expansion and renewal efforts for your assigned book of business.

• Train, onboard, and guide new and existing clients on best practices.

• Act as a trusted advisor to customers across all levels, from end-users to executive stakeholders.

• Provide feedback to the product team based on customer needs and feature requests.

• Contribute ideas to improve internal processes, tools, and customer success strategies.

You’re our ideal candidate if you have…

• 3+ years of experience in customer-facing roles such as Customer Success, Account Management, or Sales.

• Prior experience in B2B SaaS, VoIP, or communications software.

• Strong verbal and written communication skills.

• Comfort managing a quota and negotiating contracts.

• Ability to build trust and communicate effectively with stakeholders at all levels, from C-suite to end-users.

• Ability to explain technical concepts in a clear and simple way.

Important qualifications include

• Experience managing a book of business with ownership over retention and growth.

• Strong problem-solving skills and a proactive mindset.

• Ability to thrive in a fast-paced, startup environment.

• High level of accountability and autonomy.

Nice to have skills

• Experience in contact center or CRM-related platforms.

• Background in sales or revenue-focused roles.

• Familiarity with customer success tools and CRM systems.

What you’ll get

• •Competitive compensation package.

• •Medical, dental, and vision insurance.

• •Paid holidays, sick leave, and unlimited PTO.

• •100% fully remote work (U.S. only).

• •The opportunity to grow with a fast-scaling SaaS company.

• •High ownership, autonomy, and direct impact on customer success and company growth.

• •Join Us:

• •If you’re passionate about building strong customer relationships, driving retention and growth, and working in a fast-paced SaaS environment, we’d love to hear from you. Join Aloware and help us continue delivering exceptional experiences to our growing customer base.