Head of Joom AI

We are looking for a Head of JoomAI. This is a new product within our ecosystem — an AI assistant for the e-commerce operator — and you will drive its creation and scaling as an AI-powered operating system for merchants.

Responsibilities

• Define and execute the product strategy and roadmap for JoomAI

• Build and expand integrations with external platforms (ERP systems, Mercado Livre, WhatsApp, and others), turning JoomAI from an assistant into an operator that executes tasks on behalf of sellers

• Work directly with e-commerce sellers to identify high-value use cases and translate them into product decisions

• Design and ship AI agents and automated workflows that solve recurring seller problems

• Lead a focused product and engineering team

Requirements

• Proven experience in a senior leadership role within a startup or high-growth tech company

• 5+ years in product management or engineering, with at least 2 years in a role owning a product end-to-end

• Hands-on experience with LLMs and AI agents, including a practical understanding of how they work, where they fail, and how to evaluate quality

• Strong enough engineering background to define task specifications, assess timelines, and evaluate integration complexity and architecture trade-offs

• Exceptional strategic thinking, problem-solving, and decision-making skills

Benefits

• Compensation package: base salary, performance-based bonuses and stock options

• Office-first: flexible hours with a possibility to work remotely 52 days per year, and 22 days of paid annual leave

• Relocation Support: full assistance for a smooth relocation for the employees and their family

• Care & Wellbeing: health insurance (including dental care) for employees and their children, daily meal allowance, and 100% paid sick leave

• Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English courses

• Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work