Head of Business Analysis

As a Head of Business Analysis at Mercuryo, your mission is to establish and scale business analysis practices that drive seamless integration of new payment, KYC, crypto-liquidity, and risk management solutions. You will take ownership of defining how business documentation is structured, maintained, and approved, ensuring that all stakeholders have access to up-to-date, well-organized product information. You will also work closely with cross-functional teams to optimize communication channels and knowledge-sharing processes.

Your Role:

• Processes. Establish efficient communication channels between product, engineering, compliance, and business development teams to ensure alignment on key business requirements.

• Work closely with system analysts, product teams, engineering, and key partners to ensure clear expectations and well-documented processes.

• Knowledge base. Define best practices for structuring output documents, ensure documentation is properly formatted and stored in the right locations (e.g., Confluence), and keep product information up to date.

• Lead the collection, organization, and documentation of business requirements for new integrations, features, and processes.

• Management. Onboard and support business analysts by fostering a culture of structured problem-solving and continuous improvement.

• Monitor delivery metrics, refine internal workflows and improve operational efficiency to make the process fast enough (including AI-driven culture).

What We're Looking For:

• Proven ability to set up and maintain documentation approval processes, define communication workflows, and standardize output documentation.

• Experience structuring business documentation in platforms like Confluence and ensuring product-related information is kept up to date.

• Strong ability to bridge gaps between business and technical teams, ensuring alignment on key objectives and information flows.

• Proficiency in reading API documentation and understanding integration requirements.

• Ability to break down complex business problems, structure documentation effectively, and ensure clarity across teams.

• Ability to coordinate discussions between multiple teams and drive consensus on business requirements.

• Previous work in fintech, payments, or a related sector is a must.

• Ability to read and understand code is a plus.

What We Offer:

• Competitive market rate salary and performance-based incentives.

• 22 days annual leave with an additional 6 company days, plus bank holidays.

• Comprehensive health insurance plans.

• Extensive benefits program.

• Flexible work schedule and remote work options.

• Modern offices and co-working spaces across 6 countries.

• Working equipment.

• Professional development and training opportunities.

• Opportunity to shape the initiatives you’re working on.

• Diverse and friendly team.

• We are open-minded to new ideas.

Join Us!

If you're driven to be a part of the Web3 forefront and are keen to leave your mark on this rapidly evolving field, Mercuryo is an excellent choice. Discover our open positions and see how you can contribute to shaping the future!