Group Product Manager, B2C

Zurich

GetYourGuide's On-Trip product group owns the entire post-booking experience: from the moment a traveler completes checkout through fulfillment, supplier coordination, to agentic care resolution. As GPM, you will lead a group of product managers, set strategy, coach a high-performing team, and drive measurable outcomes on some of the highest-leverage surfaces in the business. What you'll own: 

• On-Trip Domain: Fulfillment (contextual UX, self-service, modification and cancellation), AI Resolution (unified care and chat automation, currently resolving a significant share of contacts already with AI), and Supplier-Traveler Coordination (off-platform observability, supplier messaging, and coordination tooling).

• Manage three PMs in Zurich. You report to the Director of Product, Traveler, who is based in Berlin. 

Your toolkit

• Demonstrated ability to synthesise a complex, multi-pillar strategy into a clear and opinionated thesis for executive audiences with a coherent point of view beyond executional updates.

• Experience managing and coaching junior/senior/lead PMs who own their own domains, with evidence that their output improved under your management.

• Strong commercial instinct: able to size problems with rough numbers, make ROI cases, and commit to metrics.

• Track record operating in an operationally complex domain — marketplace, payments, post-purchase, or customer service technology.

• Comfortable with occasional travel to Berlin for stakeholders and leadership engagement.

Extras that give you an edge

•  Familiarity with AI-assisted customer resolution, supplier-facing product, or payment corridors in a global marketplace.

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development

• Work from anywhere in the world for 30 days per year

• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.

• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events

• Monthly transportation and fitness budget

• Discounts for you, your friends, and family on GetYourGuide activities

• Language reimbursement program

• Health and wellness benefits