Data Analyst (Operations)

nove8 is a young tech company focused on mobile apps, from pet care to lifestyle. We build products that help people live, work, and connect in meaningful ways. Today, we explore new directions, experiment, and create meaningful digital experiences for people around the world. We care about what we build and how we build it, value fairness and trust, and believe that teamwork and curiosity help us move forward together.

About the Role

The role focuses on building and developing analytics for Billing and Customer Support, helping teams understand how payment performance, fraud, refunds, disputes, and support operations impact revenue, costs, and customer retention.

The analyst will work with transaction-level, subscription, payment, risk, and support data. A significant part of the role will be building Support analytics from the ground up - defining metrics, establishing reporting, and identifying opportunities to improve Support ROI, reduce costs, and protect revenue.

The position requires close collaboration with Billing, Support, Finance, Product, and Data Engineering teams.

Requirements

• Strong SQL skills (BigQuery or similar)

• Experience working with large-scale transactional and event-level datasets

• Strong analytical thinking and ability to translate business problems into measurable metrics and analytical frameworks

• Experience with BI tools (Tableau or similar)

• Understanding of subscription business models, recurring payments, and payment lifecycle

• Ability to design metrics, dashboards, and analytical frameworks from scratch

• Ability to communicate analytical findings and actionable insights to non-technical stakeholders

• Ability to work independently with stakeholders and turn business questions into analytical solutions

Responsibilities

• Analyze Billing and Support performance and identify opportunities to improve revenue, retention, and costs

• Build and develop Support analytics including metrics, dashboards, and reporting

• Analyze key billing areas: payment performance, renewals, refunds, disputes, fraud, and payment recovery

• Evaluate the impact of Billing and Support initiatives on business metrics

• Conduct ad-hoc investigations, identify root causes, and translate findings into actionable insights

• Collaborate with Billing, Support, Finance, Product, and Data Engineering teams to improve data quality and support decision-making

Nice to have

• Experience with customer support data (Zendesk or similar)

• Experience building a new analytics domain or reporting framework from scratch

• Python skills

• Experience with experimentation / A/B testing

Recruitment process

• HR interview

• Interview

• Team fit interview

• Offer

Our Benefits

• Time-off Policy - unlimited Out of office days

• Remote or Hybrid work. The choice is yours!

• Wellness compensations

• Psychologists compensation

• Language courses compensation

• Co-working compensation

• Health insurance

• 100% Sick Leave Compensation

• Team buildings and offsites (Spain, Italy, Poland, Portugal and others)

• Merch

• Special Occasions Presents