Customer Success Manager

At Allure Team, we are building a TestOps Ecosystem that comprises open-source reporting framework (Allure Report), and a complementary SaaS Test-Management System (Allure TestOps). Strongly connected with worldwide QA community, we develop enterprise-class B2B solution utilised in world’s strongest QA teams

What you’ll do

• Own customer relationships and become a trusted partner for our clients

• Lead onboarding and help teams unlock real value from Qameta products

• Proactively spot risks and opportunities to increase adoption and retention

• Drive meaningful conversations through check-ins, demos, and daily communication

• Turn customer feedback into insights for Product, Sales, and Support teams

How success is measured

• Customer satisfaction (NPS, CSAT)

• Product adoption and engagement

• Retention, renewals and upsell

• Quality of customer communication

What we’re looking for

• Fluent English (written and spoken) — required

• Knowledge of one or more European languages is a plus

• 1–2 years of experience in Customer Success within B2B/SaaS

  OR

• 3-5 years in QA/BA/SA roles and willingness to shift to Customer Success role

• Experience in technical products is a plus

Why join Us?

We're a 7-year-old company defined by flexibility and high-quality products. This is reflected in our fully remote work policy - work from anywhere in the world - and the opportunity to influence processes, share expertise, and witness how your contribution drives both team and company growth.