Customer Support Specialist

We are looking for a Customer Support Specialist to join the growing support team of our web-based entertainment project. The CS team is a rapidly growing team made up of passionate people from diverse backgrounds and cultures, whose main goal is simple: a clean & safe platform. The team works 24/7 in the shift rotation of 9 hours to eliminate any kind of harm to ensure positive user experience.

The company offers an excellent working environment, a competitive remuneration package, and the chance to work for a developing international company.

Responsibilities

• Handle and resolve customer complaints providing the best customer experience.

• Investigate complaints, troubleshoot issues and identifying trending problems.

• Report bugs to the technical team.

Requirements

• 1+ year experience as a Customer Support Specialist (сhats, emails, tickets).

• Ability to work morning, day and night shifts.

• Very good English skills (С1).

• Experience with ticketing systems (e.g. ZenDesk, Intercom, etc...).

• Perfect communication and problem-solving skills.

• Customer orientation and ability to adapt/respond to different types of characters.

Conditions

We know that great talent deserves great conditions, so here's what you can expect when joining us:

• Full remote work.

• Competitive compensation with a service contract.

• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.

• An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.

• Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.

• Career growth in a fast-scaling project with opportunities to influence technical decisions.

• A culture of recognition: our peer reward program celebrates contributions from across the team.

Recruitment process

• Quick Video Interview (5-15 min).

• Technical interview (1 hour).

• Test task.