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Community Manager

RemoteMiddle

Hitapps is a GameDev company specializing in Puzzle Games. We have several successful products in both categories with a combined total of over 150M+ downloads, and we are regularly featured in the top charts in the Games section. Our culture is built on transparency, we are results-oriented and respect the improvement.

Currently, we are seeking a skilled Community Manager whom we will entrust with the growth, engagement, and day-to-day moderation of our player community.

Your Role:

Manage and grow the game's community across relevant platforms;
Create and schedule engaging content for different platforms, including announcements, event teasers, polls, challenges, player stories, and other interactive activities that fit the game’s audience;
Moderate community channels to keep discussions healthy, on-brand, and free of toxicity or spam;
Stay current on gaming culture, platform trends, and competitor community strategies;
Develop and execute a social media and community strategy, including a flexible content calendar;
Collect, categorize, analyze, and prioritize community feedback, identifying recurring issues, player needs, sentiment trends, and opportunities for product improvement;
Identify recurring player issues and escalate product, technical, or LiveOps problems to the support team;
Work closely with dev team to prepare community activities around upcoming releases, events and game updates;
Providing structured insights on player sentiment, product issues, feature requests, LiveOps performance, and emerging community trends;
Develop community-driven product mechanics (game for community): polls, challenges, player-created content, in-game rewards, social sharing, community events etc.;
Analyze and report on content performance data to drive continuous improvement, optimization, and innovation;
Continuously evaluate performance metrics and iterate on community strategies based on result;
Documentation: maintaining a knowledge base of common issues and solutions.

What makes you a perfect fit?

Relevant work experience of at least 3 years in the IT or gamedev industry;
Strong understanding of mobile games, casual audiences, player behavior and community dynamics;
Genuine passion for and knowledge of video games and gaming culture;
Hands-on experience managing social media and player communities at scale; experience with Facebook, Instagram, Threads, TikTok, Reddit or similar community platforms is a plus;
Experience with analytics tools for tracking and reporting performance;
Ability to create simple content (graphics, short videos, copy) or work closely with a designer to produce it;
Hands-on experience with AI tools and workflows for content creation, including copywriting, image/video generation, editing, localization, and content repurposing;
Excellent communication skills and ability to work in a team;
Attention to detail and a high level of responsibility;
Advanced written and verbal communication skills in English, additional languages will be a plus;
A portfolio or examples of past community growth/engagement work is a strong plus.