Business Operations and Efficiencies Lead

We are looking for a Business Operations and Efficiencies Lead who will strengthen cross functions alignment, elevate execution of the cross and strategic projects and develop the Company's processes and approaches. This role requires strong collaboration skills - especially with the executive team, also business value thinking, execution, data driven decision making and the ability to drive cultural and structural change.

You will work closely with the Executive Team to design and enforce the systems, company's rituals, processes, and rhythms that enable the company to be efficient and to scale.

Key responsibilities

Strengthen a system with company's rituals and operations process:
- Define and implement daily, weekly, and monthly planning rituals processes
- Introduce shared dashboards to visualize progress and maintain transparency
- Ensure that team rituals become the backbone of consistent execution
- Design a results-driven operational onboarding program for new leaders
- Establish internal project management and knowledge-sharing tools as the single source of truth for async work and company initiatives
- Create practical tools that help employees follow core rituals and processes
- Partner with the People Operations Team and Executive Team to support successful adoption of company's practices

Managing strategic projects:
- Suggest and manage projects as a Project Manager to make sure this brings value to business, made as per company's project management requirements and within stakeholders expectations

Implement Ownership in cross-functional OKR's:
- Introduce a structured dual-ownership model: Business Owner (accountable for outcome) + Execution Lead (responsible for delivery)
- Facilitate prioritization of cross-functional OKR's at the Executive level
- Build a process for expectations management during execution
- Ensure every cross-functional initiative has clear requirements, priorities, and responsibilities
- Align teams around goals, principles, and expected behaviors in the goal-setting process
- Facilitate Executive Team goalsetting sessions
- Establish and run all goalsetting rituals: quarterly planning, reviews, and ongoing monitoring etc
- Support Executive Team in framing strategic objectives, measurable outcomes, and priorities
- Ensure goals are lived in reality, not maintained as formal artifacts

Required experience

- 5–7 years of experience in Operations, Strategy, Project Management, Organizational Development, or related fields
- Hands-on experience designing and scaling OKR systems in complex organizations
- Strong facilitation skills across executive meetings, planning cycles, and retrospectives
- Proven ability to drive behavioral and cultural change across multiple teams
- Practical experience in organizational design, role clarity, and leadership developmentHigh standards for communication, documentation, and systems thinking
- Fluency in English
- Strong track record of data-informed decision-making
- Demonstrated experience working closely with executive leadership

Benefits

Creativity every day: Make inspiring products for musicians, artists and creators – no day is the same.
Impactful work Influence the future of the music industry and change the lives of millions worldwide.
Work set up: We’ll make sure you’re set up for success with the right work equipment, whether that’s company-provided hardware or an equipment allowance.
Growth and development: Receive specialized training, language lessons, conferences and learning materials.
Team well-being: Support for your mental health and wellbeing, including confidential help during life’s tougher moments.