Business Analyst Jr. [Operations Platforms]

We are looking for a Business Analyst to join our Operations Platform team — a core function responsible for building and scaling the internal systems that support our operational workforce and processes.

Our Operations Platform sits at the heart of the company: it powers critical workflows such as payroll, inventory, access management, recruitment, scheduling, training, and CRM-related processes. Today, many of these processes are fragmented, partially manual, and limited in scalability.
As a Business Analyst, you will take ownership of this domain — bringing structure to complex operational processes, defining system requirements, and driving the evolution of internal platforms that dozens of teams rely on daily.

This role is not just about documentation — it is about building the operational backbone of the company.

Challenges that await you:

• Take ownership of the Operations Platform domain: understand existing processes, identify gaps, and define a clear roadmap for improvements

• Design and evolve a master data system for operational employees, ensuring data quality, consistency, and ownership across multiple business processes (payroll, CRM, access management, scheduling, etc.)

• Build and improve systems for OPS recruitment workflows (application processing, candidate communication, self-service flows), enabling automation and scalability

• Analyze and structure complex operational processes such as payroll, inventory, document management, access provisioning, referral programs, and internal portals

• Identify bottlenecks, inefficiencies, and risks (including errors and fraud), and propose scalable system solutions

• Work closely with engineering teams to define system requirements, integrations, and architecture constraints

• Drive integrations between internal systems (CRM, training, WFM, ambassador programs, and others)

• Bring transparency to processes through documentation, metrics, and clear ownership models

• Partner with operations, HR, and product teams to ensure systems support business needs and future growth

What makes you a great fit:

• 2+ years of experience as a Business Analyst / System Analyst in product, fintech, or operational platforms

• Strong experience in process analysis and optimization (BPMN, AS-IS / TO-BE, workflow design)

• Ability to work with complex, ambiguous systems and bring structure to unstructured domains

• Experience writing clear and structured requirements for engineering teams (functional & non-functional)

• Understanding of system design, integrations, and data flows

• Data-driven mindset: ability to work with metrics and identify process inefficiencies

• Experience working with internal tools, platforms, or operational systems is a strong plus

• Strong ownership and proactive mindset — ability to drive topics independently

• Excellent communication skills and ability to work cross-functionally

• Fluent English (B2+)

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to one of our hubs — Mexico, Cyprus, Serbia, or Georgia — with assistance for the employee and their family

• Flexible work from one of our offices or remote

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave