Junior Account Manager

About the role

We are looking for a Junior Account & Implementation Manager to help onboard new clients into the MySky software suite and support existing customers. Please note that this position is open only to candidates based in Latin America.

What you'll do

• Onboard new clients – manage the full setup and implementation process

• Run online training sessions for clients

• Answer client questions via phone, email, and calls

• Troubleshoot issues and escalate complex cases to IT or Analytics

• Help clients improve their ROI and product usage

• Collect client feedback and suggest product improvements

• Create and update support documentation and manuals

• Prepare reports and track client progress

• Work closely with Sales and Product teams

What we need from you

• English – fluent (C2)

• 1–3 years of experience in a B2B client-facing role

• Comfortable making calls and running online meetings

• Good with MS Office: Excel (Pivot Tables), Word, PowerPoint

• Strong documentation skills (manuals, guides)

• Detail-oriented and able to work independently

• Willing to dive deep into our product and learn quickly

Nice to have

• Experience in aviation, logistics, or transportation

• Background in a software company

• Familiarity with BI tools (Tableau, Power BI)

• Russian - Advanced (C1)

We offer

• Work in an international IT company.

• Full-time employment, fully remote work.

• Salary in your preferred currency, contract with a foreign company.

• 30 calendar days of annual leave.